FirstBank Jobs

What we can offer you: * Career Growth -- promotional opportunities * Incentive program based on performance * Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees * Health, Dental, Vision, 401k match and Life Insurance * Employee Assistance Program * Tuition Assistance Program (Full Time) * Financial Coaching and Benefit Guidance * Floating Cultural Holiday * Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services) * Retirement Plan * Employee Stock Purchase Plan The Teller is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness, processing all transactions accurately and efficiently, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives; all while striving for excellence in the execution of the mentioned areas. This position's work schedule involves occasional evenings/Saturdays, temporarily working at other assigned banking center locations based on staffing needs. Position Responsibilities: Customer Experience: * Introduce and refer customers to the platform through routine interactions * Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. * Perform routine customer requests. * Must successfully complete Comerica's Teller Training Program. * Follow company policies and procedures, regulations and security procedures, and completes necessary documents. * Use the provided electronics to document all transactions during their shift. * Reconcile all transactions during and at the end of their shift. * Maintains customer confidence and protects bank operations by keeping information confidential. * Resolve basic customer complaints. * Impact the customer experience following defined customer experience guidelines and other customer experience behaviors and feedback as needed. Marketing Activities: * Complete assigned daily planning activities. * Act as a digital ambassador to transition customers to digital solutions. * Provide for customer engagement by introducing customers to Comerica's products/services, digital solutions and addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis. Operational Risk: * Ensure compliance with applicable federal, state and local laws and Regulations, and Comerica's policies and procedures. * Ensure compliance and completion of necessary compliance related training. * Adhere to all Banking Center Risk Assessment and Compliance Standards. * Control and mitigate losses by following policies and procedures. Partnership: * Consistently impact the efforts that improve Banking Center Collaboration. * Identify opportunities to add value to customers by introducing them to partners. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled