Job Information
Commonwealth of Pennsylvania Quality Assurance Risk Management Coordinator in Pennsylvania
Quality Assurance Risk Management Coordinator
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Quality Assurance Risk Management Coordinator
Salary
$64,959.00 - $98,661.00 Annually
Location
Montgomery County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2024-86906-43392
Department
Department of Human Services
Division
HS Norristown St Hosp
Opening Date
06/21/2024
Closing Date
7/5/2024 11:59 PM Eastern
Job Code
43392
Position Number
00099929
Union
Non Union
Bargaining Unit
A3
Pay Group
ST08
Bureau / Division Code
00210671
Bureau / Division
Department of Human Services / Norristown State Hospital
Worksite Address
1001 Sterigere Street
City
Norristown, Pennsylvania
Zip Code
19401
Contact Name
HHS Intake Section
Contact Email
ra-oahhsintakesec@pa.gov
Description
Benefits
Questions
THE POSITION
Do you have excellent problem-solving skills? Are you a positive person who can work well with others? The Department of Human Services, Norristown State Hospital, is looking for a Quality Assurance/Risk Management (QA/RM) Coordinator to supervise an investigative team of specialists. The QA/RM Coordinator takes positive action involving interdisciplinary staff at all levels to ensure that any issues with a potential for adverse impact upon the hospital, patients, or staff, are appropriately addressed.
If you are looking for a great opportunity to utilize your experience and training in the field of QA/RM, apply now and discover the exciting prospects that await you!
DESCRIPTION OF WORK
The Quality Assurance Risk Management Coordinator serves in an administrative capacity within the Performance Improvement Division under the direct supervision of the Chief Performance Improvement Executive (CPIE). This is a highly responsible position charged with the management and coordination of the facility’s comprehensive risk management, patient abuse and patient rights complaints programs.
Chief responsibilities include the direction, coordination, monitoring, analysis, and implementation of this 400-bed facility’s system of risk management and the state-wide incident reporting system. You direct, manage, evaluate, develop, and implement plans and procedures to minimize risk throughout the hospital in clinical and non-clinical areas. You also are responsible for applying information from risk management activities to the hospital’s QA and performance improvement activities to meet the hospital’s objective for providing a safe environment for patients and staff.
Additional duties include coordinating the facility’s patient abuse investigative processes and coordinating the facility’s interdisciplinary root cause analysis and failure mode. You also monitor and facilitate the completion of identified corrective actions through collaboration with appropriate clinical and non-clinical department managers. In addition, you assist in the evaluation of the effectiveness of the corrective actions, and report to the executive staff all completed actions and results of ongoing monitoring of effectiveness.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00099929) .
Work Schedule and Additional Information:
Full-time employment, 37.5-hour work week
Work hours are 7:30 AM to 3:30 PM, Monday to Friday, with 30-minute lunch.
May change based on operational needs.
The Commonwealth of Pennsylvania provides excellent benefits, pay increases, paid leave and holidays, as well as opportunities for career advancement.
Travel and overtime as needed.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Please check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as a Quality Assurance/Risk Management Specialist;or
Three years of professional experience as a member of a multiple disciplinary treatment team in a public or private health care facility and a bachelor's degree;or
Three years of clinical experience in a human services agency, including two years of administrative, evaluative, consultative or supervisory work in a health care program; and a bachelor's degree with major course work in social work, nursing, health care administration, behavioral sciences or a related field;or
Any equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
Legal Requirements:
You must pass a background investigation.
A conditional offer of employment will require a medical examination.
This position falls under the provisions of the Older Adult Protective Services Act.
Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as a Quality Assurance/Risk Management Specialist for one or more years full-time?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How many years of full-time professional experience as a member of a multiple disciplinary treatment team in a public or private health care facility do you possess?
3 years or more
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
How many years of full-time clinical experience in a human services agency do you possess?
3 years or more
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07
Do you possess two or more years of full-time administrative, evaluative, or consultative clinical experience in a health care program?
Yes
No
08
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
09
How much graduate coursework have you completed in social work, nursing, health care administration, behavioral sciences, or a related field?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted.
If you answer this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
30 credits or more
Less than 30 credits
None
10
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
11
WORK BEHAVIOR 1 – DEVELOPS/REVIEWS QUALITY MANAGEMENT/PERFORMANCE IMPROVEMENT PLANS
Develops/reviews quality management/performance improvement plans and direct action plans to ensure compliance with all related quality/management/performance/safety rules, regulations, policies and procedures by reading and interpreting related Federal, State and accrediting agencies' rules, regulations, policies and procedures in order to establish priorities; educates staff on new or changing requirements and provides data to interested parties as necessary.
Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have professional experience independently performing all aspects of this work behavior as stated above, including directing action plans and educating staff on new or changing requirements. Other professionals request my advice or assistance in unusual situations.
B. I have professional experience assisting others in the performance of this work behavior; or I have professional experience performing portions of this work behavior such as reading and interpreting rules, regulations, policies and procedures and educating staff on new and changing quality assurance/risk management requirements.
C. I have limited experience performing aspects of this work behavior.
D. I have successfully completed college-level coursework related to this work behavior.
E. I have NO experience or training related to this work behavior.
12
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to developing/reviewing quality management/performance plans.
The type(s) of quality management/performance plans you developed/implemented.
Your level of responsibility.
13
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
14
WORK BEHAVIOR 2 - COLLECTS, GATHERS AND ORGANIZES DATA
Collects, gathers and organizes data via graphs and charts, and analyzes incident/accident and other related performance indicator data utilizing available sources such as electronic data base systems, software, reports, literature, questionnaires, charts, etc., for the purpose of establishing baseline performance, and determining areas in need of quality improvement and/or risk mitigation.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have professional experience independently performing ALL aspects of this work behavior as stated above, including establishing baseline performance AND determining areas in need of improvement. Other professionals request my advice or assistance in unusual situations.
B. I have professional experience assisting others in the performance of this work behavior; OR I have professional experience performing portions of this work behavior such as collecting AND organizing data and analyzing incident/accident reports AND accessing electronic databases.
C. I have limited experience performing aspects of this work behavior.
D. I have successfully completed college-level coursework related to this work behavior.
E. I have NO experience or training related to this work behavior.
15
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to collecting, organizing, and gathering data
Your level of responsibility.
16
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
17
WORK BEHAVIOR 3 - DEVELOPS AND IMPLEMENTS SYSTEMS
Develops and implements systems such as quality assurance checklists and program observations; interviews staff and individuals served and utilizes other acceptable system evaluation tools such as audit reports, etc., for the purpose of reviewing and monitoring operations such as risk/incident management, plans, focus group work plans/policies/procedures and timetables for completion for quality assurance/risk management activities that are implemented by work groups and clinical/non-clinical administrative and support services departments.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have professional experience independently performing ALL aspects of this work behavior as stated above including developing AND evaluation tools to review AND monitor risk/incident management plans. Other professionals request my advice or assistance in unusual situations.
B. I have professional experience assisting others in the performance of this work behavior; OR I have professional experience performing portions of this work behavior such as developing quality assurance checklists AND implementing quality assurance/risk management plans.
C. I have limited experience performing aspects of this work behavior.
D. I have successfully completed college-level coursework related to this work behavior.
E. I have NO experience or training related to this work behavior.
18
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to developing and implementing systems.
Your level of responsibility.
19
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
20
WORK BEHAVIOR 4 - PROVIDES GUIDANCE AND TECHNICAL ASSISTANCE
Provides guidance and technical assistance to system improvement teams by demonstrating known performance improvement practices such as root cause analysis; proactive risk assessment; plan-do-check-act activities and other known quality management methodologies utilizing available performance improvement data for the purpose of developing, implementing and monitoring action plans and services to minimize risk, correct deficiencies and improve quality.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have professional experience independently performing all aspects of this work behavior as stated above such as providing guidance and technical assistance to system improvement teams and developing and implementing and monitoring proactive risk assessment plans and services. Other professionals request my advice or assistance in unusual situations.
B. I have professional experience assisting others in the performance of this work behavior; or I have professional experience performing portions of this work behavior such as implementing action plans and/or services to correct deficiencies and improve quality.
C. I have limited experience performing aspects of this work behavior.
D. I have successfully completed college-level coursework related to this work behavior.
E. I have NO experience or training related to this work behavior.
21
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to providing guidance and technical assistance.
Your level of responsibility.
22
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
23
WORK BEHAVIOR 5 - SUPERVISES PROFESSIONAL, TECHNICAL AND OTHER STAFF
Supervises professional, technical and other staff; assesses training needs; implements the quality assurance/risk management program, quality improvement practices and other quality management initiatives for clinical, administrative and support staff throughout the facility/organization.
Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have professional experience as a SUPERVISOR independently performing ALL aspects of this work behavior as stated above including SUPERVISING professional/technical staff AND assessing training needs for clinical AND administrative AND support staff.
B. I have professional experience assisting others in the performance of this work behavior as a LEAD WORKER; OR I have experience performing portions of this work behavior such as leading a project and/or workgroup.
C. I have limited experience performing aspects of this work behavior.
D. I have successfully completed college-level coursework related to this work behavior.
E. i have no experience or training related to this work behavior.
24
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name of the employer where you gained this experience.
The actual duties you performed related to supervising or serving as a lead worker to staff
Your level of responsibility.
25
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Agency
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov