Job Information
Commonwealth of Pennsylvania Tourist Information Counselor in Pennsylvania
Tourist Information Counselor
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Tourist Information Counselor
Salary
$18.05 Hourly
Location
Franklin County, PA
Job Type
Non-Civil Service Temporary Part-time
Job Number
N-2024-88007
Department
Department of Transportation
Division
TR Trsm Srvs Div
Opening Date
07/03/2024
Closing Date
7/12/2024 11:59 PM Eastern
Job Code
05942
Position Number
00273249
Union
AFSCME
Bargaining Unit
A1
Pay Group
ST03
Bureau / Division Code
00083910
Bureau / Division
Bureau of Innovations/Tourism Services Division
Worksite Address
I-81 North: I-81 northbound, 1.5 miles north of PA/MD border
City
State Line, Pennsylvania
Zip Code
17263
Contact Name
Brenda Findley
Contact Phone
814.678.5083
Contact Email
bfindley@pa.gov
Description
Benefits
Questions
THE POSITION
Do you love helping travelers and making sure they have a great time in Pennsylvania? If you enjoy giving helpful information and resources to visitors at Welcome Centers, then this on-call job could be perfect for you. Come join our team and make a difference for Pennsylvania visitors!
DESCRIPTION OF WORK
The primary responsibility of this position is to improve customer service at PENNDOT Welcome Centers for various stakeholders, including travelers, tourism partners, employees, and vendors. Providing important information to travelers about visiting Pennsylvania, including directions and accommodation options, is crucial to encourage travel within the state. Furthermore, organizing events, participating in tours and travel shows, and assisting with other duties as assigned by supervisors are essential for strengthening PENNDOT's tourism outreach and partnerships within the industry. Facilitating internal and external communications is also key to enhancing operations within the Welcome Center Division.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00273249) .
Work Schedule and Additional Information:
Part-time temporary "on call" employment.
Work hours are 9:00 AM to 5:30 PM, with 30-minute lunch.
Shifts vary and working hours are based on operational need.
On Call shifts can range from 7:00am – 7:00pm, (temporarily hours are 9:00am – 5:30pm), 7 days per week operation.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year of experience in work involving public contact;or
An equivalent combination of experience and training.
Additional Requirements:
You must be willing and able to work in and commute to Franklin County PennDOT Welcome Center: I-81 North: I-81 northbound, 1.5 miles north of PA/MD border.
You must have the ability to be "on call" between 7:00am to 7:00pm, (temporarily hours are 9:00am -5:30pm), seven days a week.
You must possess one year of customer service experience.
You must possess experience working with computers.
You must possess experience answering phones, composing emails; compiling reports; tracking office activities and inventory; data entry; and filing.
You must be able to perform essential job functions.
Preferred Qualifications (not required):
- Level of education
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
How many years of full-time experience in work involving public contact do you possess?
1 year or more
6 months but less than 1 year
Less than 6 months
None
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How much college coursework have you completed?
If you are claiming credits/degree, you must upload a copy of your transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted.
If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
30 credits or more
15 but less than 30 credits
Less than 15 credits
None
04
Additional Requirement-This position is located in Franklin County PennDOT Welcome Center: I-81 North: I-81 northbound, 1.5 miles north of PA/MD border. Are you willing and able to work in and commute, to this location?
Yes
No
05
Additional Requirement- Would you be available to be "on call" between 7:00 am to 7:00 pm, seven days a week? Currently hours are 9:00 am to 5:30 pm.
Yes
No
06
Additional Requirement- Do you have at least 1 year of customer service experience?
Yes
No
07
Additional Requirement- Do you have experience working with computers?
Yes
No
08
Additional Requirement- Do you have work experience in answering phone calls, fielding questions, and directing callers to appropriate staff?
Yes
No
09
Additional Requirement- Do you have work experience in composing emails in response to customer questions and issues?
Yes
No
10
Additional Requirement- Do you have customer service experience including direct contact with individuals that involved greeting them; directing their inquiries; and providing solutions to issues and concerns?
Yes
No
11
Additional Requirement- Do you have work experience in accurately compiling and tracking office activities and inventories in reports?
Yes
No
12
Additional Requirement- Do you have work experience in data entry that included inputting and typing information on a keypad or keyboard?
Yes
No
13
Additional Requirement- Do you have work experience in collecting and cataloging files in alphabetical or numerical sequences?
Yes
No
14
Preferred Qualification:What is your highest level of education?
Master's Degree or greater
Bachelor's degree
Associate's Degree
Some college
High school diploma or equivalent
Other
None
Required Question
Agency
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov