Job Information
Essity IT Support Analyst - Essity242063 in Philadelphia, Pennsylvania
IT Support Analyst - Essity242063
DESCRIPTION/RESPONSIBILITIES: IT Support Analyst
At Essity: This Is What We Do
About the Role Essity North America is looking for an experienced IT Support Analyst that will be responsible for helping handle and work with any IT issues in our Philadelphia office.
The ideal candidate should/could live in Philadelphia.
We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.
What You Will Do * Installation and replacing end user IT workplace equipment (pc's, smartphones, printers, collaboration tools); * Provide Remote and In-person technical assistance Support managing local servers and networks in collaboration with global IT teams; * Processing and taking ownership of tickets from customers; * Administration of IT assets (hard- and software); * Training and education of users in relation to IT workplace and collaboration tools; * Contributing to improvement of IT services and knowledge databases; * Occasional rotating after hours on-call support; * Assist and/or manage IT related projects as needed * Supporting local applications (where applicable and in line with global policies); * Following (internal and external) audit requirements. * Manage IT vendor visits as needed * Attentive detail to work with a focus on documentation
Who You Are * Formal education in computer science, business or related field, professional experience, or combination of education and experience/certifications to effectively execute duties upon hire; * Two - Five (2-5) years desktop experience in Information Technology; * CRM experience a plus * Solid understanding of Microsoft Windows Operating Systems and Microsoft Office; * Understanding of ITIL best practices preferred; * Requires sound working knowledge in Intel based personal computing environment; * Desire to provide the highest levels of service to customers; * Above average communication skills, verbal and written; * Self-motivated * Great interpersonal skills; * Good problem solving, decision making, resolution, and organizational skills; * Travel: Ability to travel, if necessary.
What We Can Offer You At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Compensation and Benefits: Expected Compensation Competitive annual salary + annual incentive bonus + benefits
Pay offered may vary depending on multiple individualized factors such as knowledge, skills, and experience.
Along with competitive pay you will be eligible for the following benefits: * United Healthcare PPO / EyeMed Vision Insurance / Delta Dental Insurance * Wellness program provided through Rally * Healthcare and Dependent Care Flexible Spending Accounts (FSA) * 401(k) with employer match and annual employer base contribution * Company paid Basic Life, AD&D, short-term and long-term disability insurance * Employee Assistance Program * PTO offering with Paid Holidays * Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance * Employee discounts program * Scholarship program for children of Essity employees.
Additional Information The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, stat , or local law.
Together, we are improving lives, every day
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.
Application End Date: