Job Information
Insight Global Application Administrator 2 in Phoenix, Arizona
Job Description
Day to Day:
The position is responsible for effectively administering multiple on premise or SaaS enterprise applications including application updates, security vulnerability resolution, parameter changes, connectivity, and business process creation.
Essential Job Functions:
Responsible for working routine end-user requests through phone, email, MS teams, or service desk tickets.
Responsible for administering back-end support for their SSO provide Octa
Able to maintain and patch applications and systems, as well as other break and fix duties.
Proactively identifies and initiates process improvements, documents potential problems and resolutions.
Routinely works with vendors on troubleshooting reported issues and escalates to senior level staff as appropriate.
Makes changes using our change control process.
Communicates application issues to internal staff accurately and timely.
Mentors and assists other staff members.
Understands and can speak to, in detail, related to the functionality of assigned applications.
Makes decisions around application configuration for best practice and performance using vendors communicated specifications.
Works with automation software to streamline business processes for assigned applications.
Adheres to on-call rotation schedule. Initiates application updates with research, mapping, planning, testing, documentation, and coordination.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
Must Haves:
Bachelors Degree or Technical School(If no Bachelors additional years of relevant work experience will suffice)
2-5 years of experience in application administration in enterprise applications or systems using automated processing tools
o Specifically in web application administration
Experience working with Linux Systems for installation and configuration of content management application, as well as proficiency in PC software applications in a Windows environment.
Proficient experience in SQL or another database (they do not need to know how to query!!)
Comfortable to travel independently to department and branch locations if need be. Plusses:
Experience with any of the following applications: Synapse, R.Q., DecisionLender and/or SilverLake. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.