FirstBank Jobs

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6648290

About Allsup, LLC

Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.

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You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You\'ll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun.

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Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigateincluding SSDI, veteran\'s disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization.

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About the role

• The Operations Manager is responsible for ensuring the satisfaction of our customers. This person will set goals for the team and assist the team in meeting and exceeding those goals. They will complete one on one meetings with the employees. Perform quality assurance audits for the team on a weekly basis and provide feedback to the team and management. The goal of this position is helping Social Security Disability recipients obtain/retain self-sufficiency through gainful employment in the Ticket to Work Program and provide ongoing guidance with workplace accommodation related support.

What you\"ll do

Manager Daily operations of the Vocational Coordinator Team

Provides coaching, feedback and assistance to representatives on an ongoing basis.

Support employed beneficiaries with work place accommodation needs

Understands, develops, and implements KPIs and metrics.

o Develops goals with the team.

o Monitors progress toward each individual\'s goal.

o Conducts regular one-on-one meetings with each employee to build strong relationships and provide performance feedback.

Analyzes business data and makes recommendations to improve operations, customer experience, as well as forecast and plan.

Ensures that all employees understand and utilize the company\'s best practices for performing their roles.

Identify process improvement opportunities; work to develop and implement them in a collaborative effective manner

Develop and deliver presentations, programs, and communications to motivate and educate representatives.

Responsible for detecting and developing training materials to further enhance the performance of the sales team

Communicate company goals so employees understand their roles.

Interacting with customers and handling customer complaints in a timely manner

Lead or assist in special projects and other duties as assigned.

Communicate with other members of management

Qualifications

Bachelor\'s degree in business, marketing or related area required (or relevant work experience). Minimum five (5) years management experience in disability, health care and/or service related business.

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PI245441511

\ \ Allsup, LLC is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed se rvice member status, or any other status protected by law.