Job Information
Public Storage Central Monitoring Specialist in Plano, Texas
Company Description
Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.
We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth , ranked us in the Top 5% for Work Culture , and in the Top 10% for Diversity and Inclusion .
We're a member of the S&P 500 and FT Global 500 . Our common and preferred stocks trade on the New York Stock Exchange.
Job Description
The Central Monitoring Investigator will play a key role in the Public Storage (GSOC) Global Security Operations Center monitoring security threats, analyzing incidents and supporting incident response efforts within a 24/7 environment.
KEY RESPONSIBILITIES
Work primarily overnight shifts in a GSOC environment addressing a variety of security and safety related occurrences.
Monitor properties through surveillance cameras and alarm tracking software for security incidents property support.
Dispatch emergency responses to police, fire, etc. as needed.
Collect and validate intelligence, while assessing the credibility and reliability of open-source information.
Observe and report on a wide range of issues such as criminal incidents, emergencies, natural disasters and threat related trends.
Monitor properties and provide support during scenarios that may impact operations.
Serve as initial command element during emergency or crisis situations.
Complete external threat monitoring and provide rapid communications to employees and stakeholders, as needed.
Communicate with senior security management on matters related to employee welfare, global incidents, operational issues and critical situations.
Ability to manage and handle situations of a sensitive nature and maintain confidentiality.
Qualifications
QUALIFICATIONS
3-5 years of relevant experience in a retail loss prevention or security operations role, preferably working in a GSOC or other similar environment.
Familiarity with security tools, incident monitoring tools and incident management procedures.
Competence with Microsoft Office Suite and other database systems.
Strong analytical, investigative, and problem-solving skills.
Knowledge of security system applications and integration, including video management and alarm monitoring systems.
Familiarity with standard security communication protocols and security tools.
Effective verbal and written communication skills.
Ability to intake, evaluate and sift through large quantities of information.
Ability to work independently while also being a team player.
Able to work with others in a closed-door environment.
Able to work overnight shifts, weekends and irregular or extended hours.
Additional Information
One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.
- Our office is based in Plano, east of I75 near E. Park Blvd, just North of Historic Downtown Plano.
All your information will be kept confidential according to EEO guidelines.
We are united under one common goal – creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.