Job Information
Kenect IT Manager in Pleasant Grove, Utah
About Us
Kenect is based in the “Silicon Slopes” of Utah. Our goal is to Kenect businesses with consumers through our state-of-the-art business texting platform. We work very hard to make text messaging the primary communication tool for any business across the U.S. and Canada. Texting is the way the consumer wants to do business. It's time for businesses to embrace that trend and stop the constant game of voicemails, phone tag, and making customers wait on hold.
About the Role
We are seeking a skilled and experienced IT Manager to lead our IT department. The ideal candidate will be responsible for overseeing the company's technology operations and implementing new IT solutions to improve business operations. The IT Manager will work closely with executive management to ensure our IT systems are secure, reliable, and future-proof.
What You Will Be Doing
• Provide direct IT support and helpdesk services while managing and mentoring other IT support team members.
• Lead and manage the helpdesk ticketing system, ensuring timely resolution of all IT issues.
• Develop and enforce IT support policies and procedures to ensure consistency and quality.
• Work closely with senior management to align IT strategy with our business goals and drive success.
• Oversee the design, implementation, and maintenance of a robust IT infrastructure, including networks, servers, storage, etc.
• Develop and implement comprehensive cybersecurity strategies; conduct regular security audits and assessments.
• Prepare and manage the IT budget, optimizing resources for maximum efficiency.
• Lead system integration efforts to streamline processes and improve data flow.
• Proactively monitor system performance and address issues before they impact the business.
• Conduct regular training sessions for staff on new technologies and best practices to keep our team ahead of the curve.
• Stay updated on the latest industry trends and emerging technologies to keep us at the forefront of innovation.
Skills & Qualification
• Bachelor's degree in IT, Computer Science, or a related field.
• 5+ years of experience in IT or a similar role.
• Strong knowledge of IT infrastructure, software management, and cybersecurity.
• Proven experience with IT support and helpdesk management.
• Excellent leadership, communication, and project management skills.
• Proactive problem-solving abilities.
Our Company Values We Hope You Showcase
• Get Things Done
• Learn Fast, Go Fast
• Above and Beyond
• Be Optimistic
• Team is Family
• Be Direct
What Kenect Offers!
• Health, Dental, Vision, Life & Disability Insurance
• Your birthday is a paid day off
• Onsite gym
• Breakroom full of snacks and drinks
• Convenient location next to freeway entrance/exit
We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.
Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.