FirstBank Jobs

Reference #: 113314 Job Details Job Location

Corporate Headquarters - Plymouth Meeting, PA

Remote Type

Fully Remote

Position Type

Full Time

Education Level

Bachelor's Degree Required

Travel Percentage

0%

Job Shift

Day

Job Category

Customer Service

Description

WHY CHOOSE ECRI? ECRI is an inspiring place to work. We share a common mission to help healthcare organizations make smart, compassionate, and ethical decisions for patients. Consider these additional benefits of joining the ECRI team: Industry leadership: We have a long history and proven reputation in patient safety and medical technology research. On-the-job-learning: You will have the opportunity to work with specialists across medical science, patient care, healthcare management, and technology. Comprehensive healthcare benefits: We offer medical, dental, vision, life insurance, accidental death and dismemberment, and disability coverage. Retirement Savings: Our employees can participate in an employer-matching 403(b) Retirement Savings Plan. Additional benefits: ECRI offers additional benefits to our employees, including paid time off and holiday pay, paid leave for parents, tuition assistance, employee assistance program, access to LinkedIn Learning, and other voluntary benefit programs (e.g. accident insurance, identify theft insurance, flexible spending accounts). Volunteer Program: ECRI Cares, our employee volunteer program, provides a framework for us to work together and make a difference in the lives of others. All employees are provided 16 hours annually of paid time to volunteer at preapproved ECRI Cares charities during normal business hours. ABOUT ECRI At ECRI, our passion for safe, effective, and efficient care is ingrained into the fabric of who we are and why we are here. For more than 50 years, the people of ECRI have been unyielding in their work to protect patients from unsafe and ineffective medical technologies and practices. Now, with the acquisition of the Institute for Safe Medication Practices (ISMP), we have created one of the largest healthcare quality and safety entities in the world. As a non-profit, independent organization, we utilize an unbiased, evidence-based approach to develop guidance, and maintain our principles of integrity and transparent work. Our ethical standards have led us to adopt the industry's strictest conflict-of-interest policies, and they are why tens of thousands of healthcare leaders worldwide rely on ECRI to guide their clinical, operational, and strategic decisions across all sites of care. The Most Trusted Voice in Healthcare ECRI is proud to serve the healthcare industry, from providers and insurers to government agencies, and medical associations. Our areas of focus include: Patient Safety: empowering leaders to eliminate patient harm through the dissemination of best practices, guidance, benchmarking, and recommendations. Evidence-Based Medicine: providing clinical evidence to inform and support decisions on the effectiveness of medical technologies, procedures, genetic tests, and clinical practice guidelines. Technology Decision Support: arming hospital systems with unbiased insights, so they can optimize their supply chain. ECRI is the only organization worldwide to conduct independent medical device evaluations, with labs located in North America and Asia Pacific. ECRI is designated an Evidence-based Practice Center by the U.S. Agency for Healthcare Research and Quality and a federally certified Patient Safety Organization by the U.S. Department of Health and Human Services. At ECRI, our passion for the truth drives us to go further and dig deeper in our pursuit to advance effective, evidence-based healthcare globally. The success of our organization relies on the kind of creative thinking that can only result from a diverse team of individuals. ECRI is proud to be an employer of choice with an inclusive environment for all employees. As par of this goal and in compliance with various laws and regulations, ECRI provides reasonable accommodation to applicants and employees. It's what makes ECRI unique, and why we are the most trusted voice in healthcare. POSITION SUMMARY The Manager, Client Intelligence (CI) at ECRI will be responsible for maintaining master client data integrity, implementing data governance policies, optimizing client data management and analysis, and developing dashboards and reports to share insights. This role combines business analytics, data mining, data visualization, data tools and infrastructure, and best practices to help make data-driven decisions to grow our client relationships. This intelligence helps us gain a deeper understanding of our clients' journey to build more meaningful relationships so that we can optimize the client experience. We're looking for an experienced Manager, CI to lead our team in developing and implementing intelligence strategies that help us better understand our clients and improve their experience. The right candidate will have a deep understanding of collecting and analyzing large amounts of data along the client journey from various sources, including Customer Relationship Management (CRM) systems, Enterprise Resource Platform (ERP), surveys, voice of the customer programs, and website analytics to unlock insights into client behavior, preferences, and sentiment. ESSENTIAL FUNCTIONS Reasonable Accommodation Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactory. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s): Responsible for managing master client data, retrieval, and analysis of large amounts of client data within the organization. Develop and manage client intelligence solutions and tools for the organization, including CRM, survey tool(s), etc. Document the current state of our client data. Help define and document the governance around our client data, design, and systems. Create and maintain documentation that includes the design, requirements, and user manuals for the organization for our tools. Lead an intelligence team, including building strategy and setting priorities for the team in line with the organizational and departmental goals with clear metrics and outcomes. Provide client insights via reports and dashboards through office applications, including Power BI, to share information and improve internal processes. Build and sustain relationships with business-facing teams across the organization to collect data and maintain a focus on our mission to expand our impact with new and existing clients. Analyze business requirements and processes and recommend them to management for evaluation and implementation. Maintain current understanding of the external market landscape to identify and leverage best practices and learnings. Identify the development needs for streamlining and improving the organization's operations for efficiency and client support. Build voice of the client surveys and analyze results to provide solutions that better support our clients, reduce churn, and improve our overall product portfolio. Additional Responsibilities: Other duties, as assigned. Qualifications

QUALIFICATIONS Experience: 5-8 years of experience in customer intelligence, market research, or data analysis roles. 3+ years leading cross-functional team