FirstBank Jobs

Description

Transportation Specialist

At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

Key job responsibilities

• Managing high volumes of calls.

• Communicate on day to day with drivers in order to carry out check-in and check-out transactions successfully.

• Understand the issue and make best use of the available resources to resolve it.

• Able to escalate problems to the relevant teams according to processes and standard.

• Use internal systems to gather data from multiple sources to support.

• Ensure to surpass all performance and quality goals.

• Ability to work shifts from Sunday to Thursday and from Tuesday to Saturday.

The successful candidate will be responsible, highly organized, detail oriented, self-motivated, able to handle confidential information, as well as a demonstrated ability to respond effectively to changing workloads and priorities. Must have the ability to communicate well and to manage multiple assignments and people simultaneously.

A day in the life

The main task of the Remote Gatehouse Specialists is to perform gate transactions (check-in and check-out), managing high volumes of calls. Check-in and check-out transactions consist of confirming all the necessary information to allow the driver to enter or leave the Amazon site. The Remote Gatehouse Specialist also facilitates the flow of information between different stakeholders (Drivers/Relay Operations Center/Warehouses) and resolves any potential issues that impact customer experience and business continuity.

About the team

Remote Gatehouse Team is a part of ROC (Relay Operations Center). ROC is the central control center for Transportation Execution across the Amazon's European Transportation network, supporting both domestic and inter-country transportation movements for European geographies.

Basic Qualifications

• Excellent communication skills (ability to work with customers).

• Advanced level of English (Verbal and Written).

• Ability to actively listen and to identity customer needs with an empathic approach.

• Ability to handle difficult conversations.

• Maintains a strong customer focus.

• To do attitude and problem-solving state of mind.

• To be comfortable with a multi-tasking in a high-energy environment.

Preferred Qualifications

• Communication skills in other languages: Polish, Romanian or Spanish.

• Experience within a customer service environment in Multinational Call Center.

• Experience in logistics/transportation industry, customer-oriented role.

• University Degree: Master or Bachelor, ideally in logistic/transportation.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.