FirstBank Jobs

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We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

BizOps Engineer II

The Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer (SRE):

The role of Business Operations Organization is to be the production readiness

steward for Mastercard products. As a Business Operations SRE, we are

responsible for ensuring that our platform is stable and healthy. We break down

barriers to run our products by fostering developer run ownership and

empowering developers to build resilient products. We support our developers

during the application build phase in software run principals that includes

operational design, automation, capacity planning, monitoring that leads to fault-

tolerant, scalable products. We see the big picture and help create and enforce

operations standards while facilitating an agile and learning culture.

We support daily operations with a hyper focus on triage, root cause by

understanding the business impact of our products and subsequently performing

blameless post-mortems. The goal of every Business Operations team is to

engage early in the development lifecycle to be more proactive and upfront in

the development process, and to proactively manage production and change

activities to maximize customer experience and increase the overall value of

supported applications. Business Operations teams also focus on risk

management by tying all our activities together with an overarching

responsibility for compliance and risk mitigation across all our environments.

Ultimately, the role of Business Operations is to align Product and Customer

Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.

Responsibilities:

• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.

• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns

• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.

• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.

• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.

• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.

• Practice sustainable incident response and blameless postmortems.

• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover

• Work with a global team spread across tech hubs in multiple geographies and time zones

Technical Requirement:

o Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.

o Ability to help debug and optimize code and automate routine tasks.

o We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.

o Exposure to Java based application.

o Interest in designing, analysing and troubleshooting large-scale distributed systems.

o We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

o For work on our dev ops team, engineer with experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.