FirstBank Jobs

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Product Management - SME Value-Added Services

Who is Mastercard

Mastercard is a global technology company in the payments industry. We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.

Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview:

In virtually every country worldwide, Micro, Small, and Medium Businesses (SMEs) are the lifeblood of economic vitality. Mastercard is dedicated to enabling businesses to survive and thrive stronger than before. Our rallying cry is Empowering Every Business Everywhere. This segment is central to Mastercard’s growth strategy - not only because of their global impact but also because of SMEs’ significant role in the payment ecosystem as both payers and acceptors of electronic payments.

We're seeking a passionate and customer-centric Product Manager to lead the development and ownership of our Value-Added Services (VAS) domain, focusing on initiatives that create differentiation and delight our customers. This role will play a pivotal role in defining and executing our VAS strategy, driving engagement, retention, and revenue growth through innovative loyalty-as-a-service programs, marketing-as-a-service programs, and other value-added offerings.

Responsibilities:

•Develop a comprehensive product vision and roadmap for the VAS domain, aligning with business objectives and customer needs.

•Conduct in-depth market research, customer discovery, and data analysis to identify opportunities for new VAS offerings.

•Partner with cross-functional teams (engineering, design, marketing, sales) to design, develop, and launch new VAS products and features.

•Manage the end-to-end product lifecycle, from ideation to launch, iteration, and continuous improvement.

•Own the user experience for VAS products, ensuring intuitive and engaging interactions.

•Establish and track key performance indicators (KPIs) to measure the impact of VAS initiatives.

•Collaborate with marketing teams to develop effective campaigns and promotions for VAS offerings.

•Stay up-to-date on industry trends and best practices in loyalty programs, marketing automation, and other relevant VAS areas.

Qualifications:

•4+ years of experience in product management, with a proven track record of successfully launching and managing products in a SaaS or customer-facing environment.

•Experience in the loyalty, marketing, or other value-added services domains is highly preferred.

•Strong understanding of customer needs, segmentation, and engagement strategies.

•Excellent analytical and problem-solving skills, with the ability to translate data into actionable insights.

•Excellent communication, collaboration, and stakeholder management skills.

•Ability to lead and influence cross-functional teams in a fast-paced environment.

•Data-driven decision-making and a strong understanding of product metrics.

•Bachelor's degree in Business Administration, Marketing, Product Management, or a related field.

Additional Information:

•This role is hybrid, with the expectation of working in the Pune, India office at least 3 days per week.

We look forward to hearing from you!

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.