Job Information
Manulife Business Systems Analyst (Dev Ops) in Quezon City, Philippines
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
Are you looking for a supportive and collaborative workplace with great benefits, strong culture, and clear career development? You’ve come to the right place.
Why choose Manulife?
Competitive Salary packages and performance bonuses
Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
Retirement savings benefit
Rewarding culture that values wellness and well-being
Performance Bonus
Global network of industry experts
Extensive training resources
Work Arrangement: Hybrid with 3x a week on-site schedule (9 hours a day)
Schedule: Night Shift / Mid Shift
People Leader Role : No
The Opportunity
The Business Systems Analyst will be responsible for supporting and maintaining critical digital wealth applications (both front-end and back-end) across several markets in Asia. We are looking for someone who is creative with good attention to detail, proactive, curious, analytical with a strong background in customer service and a good understanding of wealth and asset management systems.
The successful candidate will be a liaison between internal/external customers, business partners, and project teams to ensure that new enhancements are successfully transitioned to support and that production issues are resolved within SLAs. Working with a global support team, the successful candidate will help “keep the lights on”, troubleshoot production defects, provide technical analysis and work with multiple stakeholders to drive issues to resolution.
We are looking for someone with:
Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related course
Minimum 3-5 years working experience supporting systems at Level 2 (support)
Experience with relational database structures and methodologies
Proven ability to multitask both independently and within a team
Excellent English communication (both written and oral).
Ability to understand business process requirements and using technology, conceptualize creative solutions through to implementation
Experience in financial industry, particularly wealth and asset management
Awareness of ITIL (incident, problem, change management) practices in aligning IT services with the needs of business.
Action oriented, creative, proactive thinker, and eager to learn new technologies
Willing to work off-hours and extend shifts as needed to support the business
Technical Skills preferred:
Web app knowledge (frontend or Back End web technologies, APIs etc)
MongoDB / SQL
Javascript or any programming language knowledge
React JS / Node JS
Other technologies (Nice to have)
C#, VB Script (.NET / .NET Core)
CA Workload Automation / job scheduling tools
ServiceNow / Jira / other workflow tools
Observability and Monitoring: New Relic, Devo / others
On the job you will:
Set up and respond to alerts generated by monitoring tools such as New Relic and Devo
Provide L2 analysis and troubleshooting support for a suite of business applications (both front end and back end)
Investigate production issues using tools such as MongoDB, ServiceNow, Postman, Swagger UI, and other web applications
Maintain and support batch job failures involving file transfer and ETL processes
Incident ownership and management with on-call requirements on a roster basis
Coordinate development efforts with the development team for enhancements and bug fixes
Maintain application support documentation in Confluence and Jira
Consistently apply the concept of continuous improvement
Adhoc responsibilities as directed by management
Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .