FirstBank Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We’re looking for a Data Analytics Manager to join our Advanced Analytics and Insights team at MBPS. In this role, you are expected to manage a team and will be responsible for overseeing, managing, and coordinating multiple business initiatives to identify, document, analyze and provide solutions related to complex processing, service and/or technical improvement opportunities. Business initiatives include implementations of new technologies and new product development.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities (Individual)

• Define and manage the scope, strategy, and requirements of business unit stakeholders and translating them into decision support solutions for business unit stakeholders with specific emphasis on creating integrated strategic solutions that reflect the viewpoint of the customer

• Manage a team supporting business initiatives and implementations of analytics and insights products and services using new technologies and new product development

• Facilitate development of creative solutions involving workflow procedures and/or new technologies

• Provide effective communication with business unit management as well as business partners across the division

• Develop journey maps to help illustrate current operations from the customer point of view and to identify areas of improvement

• Propose, develop, and execute customer-facing research and feedback loops

• Advocate for the customer internally

• Educate internal associates about how to incorporate the voice of the customer into their projects and processes

• Represent and advocate for business unit in major division or corporate initiatives ensuring business unit needs are appropriately addressed • Stay current on customer, market and industry trends affecting the business area and the Company

• Full resource management responsibility

• Decision making for hiring, terminating, training/developing and compensation changes for the team

• Customer feedback approaches

• Business decisions outside of process and procedure.

• Signoff on base level approval processes.

• Determining project staffing needs

• Coordinating vendor feedback

• Define business outcome of deliverables

• Managing project scope

Key Responsibilities (Shared)

• Works with business partners to continually search for ways to incorporate the voice of the customer and customer feedback into the systems, processes, and products that we offer

• Coordinates project management for tactical and strategic initiatives

• Assists with reporting on monthly metrics and project status

• Responsible for directing activities of other team members depending on project initiatives

Qualifications

• Education: University degree or equivalent business experience, preference for business, finance, statistics, engineering, management core courses

• Experience: 5+ years progressive business analysis and/or project management experience supporting significant business initiatives with strong understanding of financial and/or marketing data

• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)

• Shift Schedule: Amenability to work on the assigned schedule (dependent on business need)

• People Leader: Yes

• Minimum Skills to Hire/Must Haves:

• Prior experience gathering, and interpreting customer feedback

• Strong facilitation skills and ability to build team consensus

• Able to translate issues and problems into effective business solutions

• Ability to handle multiple demands and competing priorities of multiple large initiatives

• Strong communications skills, able to articulate business cases clearly and effectively when presenting information

• Familiarity with agile framework

• Demonstrates exceptional judgment and flexibility in a dynamic environment

• Proficient knowledge and understanding of system design, process design, analysis, and productivity improvement methodologies

• Good knowledge of insurance or financial industry including product development, distribution, customer and administration services and regulatory structure

Our commitment to you:

• Our mission; to be a part of making Decisions Easier and Lives Better

• A leadership team dedicated to your growth and success

• A bold ambition and set of goals to be a leader in driving transformation in our industry

• Our best. Every day.

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .