Job Information
Copeland Representative I Customer Service in Quezon City, Philippines
Copeland is a global provider of sustainable climate solutions, creating efficient residential, commercial, and industrial spaces through HVACR technologies. By joining us as a Representative I, Customer Service , you will have the opportunity to exhibit your customer service skills and build positive relationships with our customers by interacting with them through phone calls and emails.
In this capacity, you will be responsible for handling their inquiries and accurately processing their purchase orders, becoming the customer advocates that provide meaningful solutions to their problems. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines! All roles are currently in a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities!
As a Representative I, Customer Service, you will:
Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function and scope of work.
Provide general product information.
Process purchase order entry.
Provide accurate solutions for customer concerns, expedite orders, and return goods authorization.
Monitor the tracking, correction, and processing of missing, misread, or incomplete purchase orders.
Assist with customer complaints, including but not limited to missed shipments, incorrect orders, and requests for credits.
Who you are:
You exhibit passion and enthusiasm to ensure customers have the best possible experience at all touchpoints. You can proficiently converse, creatively propose straightforward solutions, and develop alternative resolutions to customer concerns. You're interpersonally savvy, can collaborate, and efficiently work with people at any level, excelling in a team environment.
Required Education, Experience, & Skills:
Bachelor’s degree in any four-year course.
1 year of experience gained from interactive customer service and related functions.
Background in offshore service operations is a plus.
#LI-Hybrid
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
We provide employees with flexible and competitive benefits plans that offer the right options to meet your individual and family needs. Some items may include flexible schedules and remote work, professional development opportunities, paid parental leave, vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Diversity, Equity & Inclusion
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.
About Copeland
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
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