Job Information
Aston Carter Benefits Specialist in Raleigh, North Carolina
Our large tech client is hiring for REMOTE Call Center/HR Assistants to join their team. Must be flexible to work weekends. If interested, please apply directly.
Job Description:
The team hiring is the first point of contact by phone, chat or tickets for inquiries related to payroll, policies and benefits, among others for employees.
The associate is an HR representative that takes care of phone related contacts from internal employees. Associates will work one-on-one with employees of these areas while maintaining successful partnerships with HR Business Partners, Benefits, Stocks, Payroll, Talent Management and Operations partners to find the solution for the customer while providing a world-class employee experience. You will resolve HR issues via phone system and while using the case management system and track every call with high level accuracy.
As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.
Qualifications:
2+ years of Call Center/Customer Service/Escalations experience.
1+ years of Microsoft Office products and applications experience.
Knowledge of Microsoft Office products and applications (especially Excel).
High school or equivalent.
Experience in confidential environments.
Preferred Qualifications:
Experience using Knowledge database and researching skills.
HR experience (Payroll and Benefits).
HR technical abilities, HR software preferred
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.