FirstBank Jobs

Job Summary: Case Managers perform several tasks to achieve the best outcomes for their clients. A Case Manager will be responsible for assessing, planning, implementing, monitoring, and evaluating the services and resources required to meet the diverse needs of our clients. These duties usually involve working with their clients directly and often working with the clients family members, close friends, and health care workers. Case managers will need to locate resources for their caseload, resources may include assisting in finding housing, food banks, connecting to local pharmacies, etc. Job summary is subject to change Accountabilities: ? Gain a thorough understanding of the business goals and objectives of the organization, including gaining the organizations Patient Promise. ? Gain a thorough understanding of the local, state, and federal healthcare guidelines specific to Enhanced Care Management and Community Support. ? Accountabilities are subject to change Supervisory Responsibilities: ? None Duties/Responsibilities: ? Following company policies and procedures to assist the client with their specific needs. ? Conduct thorough assessments for each individual client regarding the areas of the clients needs, including health, psychological, social, and finances. ? Create comprehensive and individualized care plans while collaborating with clients, their families, and other involved parties. ? Coordinate access to necessary services, resources, and support networks for clients. ? Documenting all contacts with clients using specific databases and verbiage specific to the program. ? Monitor and evaluate the effectiveness of the care plan, eliminating barriers, and adjusting as needed to ensure optimal client outcomes. ? Assisting clients in overcoming barriers using motivational interviewing techniques. ? Maintain accurate and updated documentation of client interactions, progress, and service referrals. ? Collaborate with interdisciplinary teams as needed, such as healthcare professionals, social workers, and community organizations, to ensure proper care for clients. ? Participate in case conferences, meetings, and training sessions as needed or required. ? Duties/Responsibilities are subject to change Required Skills/Abilities: ? Strong sense of diversity and inclusion for ALL clients. ? Superb verbal and written communication skills. ? Excellent listening skills. ? Possess empathy and compassion to connect with clients. ? Able to adapt in a fast-paced environment. ? Work independently with little to no direction. ? Meet deadlines during peak periods. ? Manage multiple and conflicting concurrent priorities and deadlines. ? Strong analytical, critical thinking, and problem-solving abilities to address complex situations. ? Strong organizational skills to manage caseloads efficiently, meet deadlines, and prioritize tasks effectively. ? Knowing of community resources and the ability to access and provide them to support clients. ? Resilience to cope with challenging cases and setbacks, with the ability to handle high-stress situations and remain composed and focused. ? Abiding ethical standards, confidentiality, and professional codes of conduct. ? Proficiency in maintaining accurate and detailed client records and documentation. ? Proficient with Microsoft Office or related software. ? Willingness to adapt to changing situations and environments. ? Required skills/abilities are subject to change Education and Experience: ? High School Diploma or GED ? 2-3+ years of customer service experience preferred, preferably in human services, possess demonstrated commitment to customer service. ? Professional or personal experience supporting individuals with disabilities, mental illnesses, or challenging behaviors is highly preferred. ? Knowledge of appropriate software including Microsoft Word, Excel, Outlook, Microsoft PowerPoint, and Adobe Acrobat. Physical Requirements: ? Prol nged periods sitting at a desk and working on a computer. ? Must be able to lift up to 15 pounds at times. ? Traveling to the client and meeting in community locations to assist in the clients needs. ? Traveling to other locations for community outreach. ? Physical requirements are subject to change