Job Information
Family & Community Services, Inc. IT Network Support Worker - Axess Family Services, Administration - Full-Time in Ravenna, Ohio
IT Network Support
Job Details
Job Type
Full-time
Ravenna, OH • Axess Family Services - Administration
Description
SUMMARY: Responsible for maintaining and supporting the network infrastructure and supported locations. Monitor agency helpdesk requests. Provides technical support to staff members for both software and hardware issues.
*SUPERVISOR: *IT Manager
DUTIES AND RESPONSIBILITIES:
- Manage IPSec VPN tunnels in a Sonic wall-based environment.
- Manage Wireless Lan Controller based wireless networks.
- Verify service by testing circuits, equipment, and alarms, identifying, correcting, or escalating problems.
- Document network by labeling of routing equipment and cables.
- Monitor and maintain Help Desk and Help Desk ticket system.
- Install and maintain computer hardware and software assets.
- Configure and install new workstations in a networked environment.
- Troubleshoot and repair agency hardware systems.
- Responsible for the setup of conference room AV equipment as needed.
- Attend training as necessary.
- Comply with agency policies and procedures, COA & HRSA regulations, federal and state requirements, and educational/certification/registry requirements.
- Maintain up to date documentation on helpdesk knowledge base.
- Maintain inventory documentation concerning IT related assets.
- Assist in the decommissioning of IT Assets prior to disposal and/or auction (forensically wiping hard drives or other data storage devices).
- Assist IT Manager and/or IT Director in upgrading/updating Network when needed.
- Travel to all locations throughout the area to perform onsite support to meet client and agency needs
- Other duties as assigned.
Requirements
MINIMUM QUALIFICATIONS:
- Knowledge of routing protocols in a Network environment.
- Knowledge of Layer2Layer 3 switching configuration and troubleshooting
- Extensive knowledge of various PC hardware and software.
- Extensive knowledge of PC network operations, software, hardware, printers, and networked copiers.
- Extensive knowledge of Windows Pro operating systems.
- Extensive knowledge of Microsoft Office 365 suite.
- Knowledge of TCP/IP, configuration, maintenance in a multi-site, multi-server environment.
- Knowledge of internet connectivity, security, firewalls, and virus control across the network.
- Knowledge of user PC training procedures.
- Knowledge of LAN structured cabling techniques.
- Must be a self-starter with effective verbal, organizational, documentation and communication skills.
- Reliable transportation with a valid Ohio driver's license and ability to meet agency requirements for driving insurability.
- Must be able to meet agency requirements for criminal background check.
- Training/experience in networking and computer configuration
- Experience in networking -- Required
EDUCATION/LICENSES OR CERTIFICATIONS REQUIRED:
- Associate degree in Information Technology or
- Relevant experience with certifications Comp TIA A+.
- Valid Ohio drivers license
*COMPLIANCE: *
This position requires compliance with API's written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.
Failure to comply with API's Written Stan