Job Information
PrimeFlight Aviation Services Ops Performance Manager in Remote USA, Texas
Description
INTRODUCTION
Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!
Perks of the job:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Vision insurance
Paid time off
Growth potential
WHY WORK FOR PRIMEFLIGHT?
We are committed to being a leading provider of commercial services within the aviation industry
Our teams focus on maintaining a positive working environment and treating all team members with respect
With more than 200 locations across the world, we offer opportunities for career progression
Enjoy a competitive pay scale
ABOUT US
- We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!
MANAGER, OPERATIONS PERFORMANCE AT PRIMEFLIGHT
The Manager of Operations Performance, reporting to the Director of Operations Performance, supports airport stations across a specific region in the United States. This role includes providing strategic leadership, vision and acting as a key resource for the organization’s Cargo division. Tasked with championing change, the manager relentlessly pursues continuous improvement in operational processes, performance, and accountability. Responsibilities include standardizing operations across various sites, identifying and implementing best practices, and aiding stations with service challenges, new project scopes, and setups for new stations. This position involves considerable travel and requires a proactive leader who can train local teams, ensure compliance with operational standards, and effectively engage with customers.
Location: ONT/MCI/STL/PDX/IAH or Remote
RESPONSIBILITIES
Identify, develop, execute standards, and best practices across network operations to drive operational excellence
Establish standard work instructions focused on creating solutions to reach goals that are safety and customer centric
Direct and coach activities of the station operations and station managers while creating positive change within the region and promoting adherence to company policies and procedures
Monitor daily operational KPIs to ensure processes are being followed and results are exceeding established targets
Provide on-site support to stations experiencing service issues, working closely with local teams to resolve problems
Assist stations with new scope projects, ensuring seamless integration and execution
Lead the setup of new station wins, coordinating resources and ensuring all operational requirements are met
Train local leaders and staff on correct operational practices, emphasizing safety, efficiency, and customer service
Communicate effectively with customers to keep them informed of progress, issues, and resolutions
Prepare and present detailed reports on operational performance, support activities, and improvement initiatives
Analyze data to identify trends, issues, and opportunities for improvement
Collaborate with the Director of Operations Performance to develop strategic plans based on analytical insights
Liaise with TSA, CBP and other government/airport officials on security requirements
May be assigned other duties as required
QUALIFICATIONS
18 years of age or older
Eligible to work in the United States
Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field a plus
Minimum of 5 years of experience in operations management within the logistics or air cargo industry
Proven track record of leading operational initiatives and improving performance
Strong problem-solving skills and the ability to handle multiple projects simultaneously
Excellent communication and interpersonal skills, with the ability to train and motivate teams
Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook
Willingness to travel extensively (up to 75%) to various operational sites
Leadership: Demonstrated ability to lead cross-functional teams and drive change
Analytical Thinking: Ability to analyze complex data and make informed decisions
Ability to access and interpret information in print and electronically, including the use of adaptive technologies or methods as necessary
Customer Focus: Commitment to providing exceptional service and building strong customer relationships
Adaptability: Flexibility to adapt to changing environments and manage multiple priorities.
Collaboration: Strong team player with the ability to work effectively with diverse teams and stakeholders
Bilingual in English/Spanish a plus
Ability to work and support an 24/7 operation including holidays
Effectively communicate with colleagues and clients, both in-person and through electronic means
Ability to read, write, speak, and understand the English language, to include documents
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
Prolonged standing and walking in an indoor/outdoor environment as applicable
Ability to lift up to 25 pounds
Position is generally sedentary, sitting for long periods of time
Prolonged standing and walking in an indoor/outdoor environment as applicable
Be able to hear and respond to the spoken voice and to audible alarms
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.