FirstBank Jobs

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!

Team Description

As a Delivery Specialist, you will play a pivotal role in ensuring the successful onboarding and conversion of new and existing travel agencies to our Sabre solutions. You will be the primary point of contact, guiding travel agents through the transition process, and fostering a strong, trusting relationship

Responsibilities:

• Onboarding and Conversion: Facilitate the seamless integration of new and conversion travel agencies onto our Sabre solutions.

• Customer Conversion Projects: Contribute to customer conversion projects from planning through to successful delivery.

• Requirement Validation: Validate customer requirements to ensure successful project outcomes.

• Collaborative Project Definition: Collaborate with customers and account teams to define clear project deliverables.

• Team Collaboration: Collaborate with internal and external project team members to ensure a comprehensive understanding of all tasks.

• Timely Delivery: Ensure the successful and on-time delivery of assigned tasks.

• GDS Expertise: Leverage your in-depth knowledge of Global Distribution Systems (GDS) to provide expert guidance and support.

• Product Installation and Configuration: Install and configure Sabre standard products.

• Customized Training: Design customized training programs and conduct onsite and/or virtual training for customer agents.

• Onsite/Virtual Assistance: Provide customer virtual and onsite assistance, including floor walking support in their daily working environment.

• Relationship Building: Develop and nurture strong rapport with new customers, establishing a foundation of trust and open communication.

• Change Management: Demonstrate patience and empathy while guiding travel agents through the changes associated with platform adoption.

• Communication Excellence: Excel in both virtual and in-person communication, delivering clear, concise, and professional information.

• Self-Management: Operate with a high degree of autonomy, effectively managing your workload and prioritizing tasks.

• Travel Flexibility: Be prepared for travel as needed to support onboarding, training, and project initiatives.

• Cross-Functional Collaboration: Work closely with teams across the Americas, customer support teams, and across all operational verticals.

• Product Mastery: Rapidly acquire and maintain comprehensive knowledge of Sabre products and services, becoming a trusted resource for travel agents.

What's in it for you?

• Global Impact: Engage with customers across the Americas, contributing to an international footprint and broadening your professional network on a global scale.

• Diverse Team Collaboration: Join a dynamic and diverse team, fostering a collaborative environment where different perspectives are valued, and teamwork is celebrated.

• Travel Opportunities: Embrace the chance to travel, gaining exposure to various cultures and enhancing your problem-solving skills by navigating unique challenges in different regions.

• Support for Unique Projects: Be a part of exciting and distinctive projects, providing you with the opportunity to showcase your skills and creativity while contributing to innovative solutions.

• Fun Work Environment: Enjoy a vibrant and enjoyable workplace where work-life balance is emphasized, and a positive atmosphere encourages personal and professional growth.

• Continuous Learning: Benefit from ongoing learning opportunities and professional development, ensuring that you stay at the forefront of industry trends and advance your career in a supportive environment.

Qualifications and Education Requirements

Must Have Skills:

• Minimum 3 years of hands-on GDS experience; functional Sabre knowledge is a plus

• Proven experience in travel industry, including agency end to end workflow & common operations knowledge

• Advanced English level both verbal and written

• Strong verbal, written communication and listening skills

• Proficiency in creating and delivering formal training programs and presentations

• Team player with experience of working with different cultures in a global environment

Nice To Have Skills:

• 5-10 years of hands-on GDS experience in different roles.

• Bachelor's degree in Business, Project Management or Computer Science

• Multilingual Proficiency, especially in Spanish or French

• Project management experience, either as a leader or contributor

Reasonable Accommodation Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com

Affirmative Action Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW Stay connected with Sabre Careers