FirstBank Jobs

Overview

We are looking for creative problem solvers with a passion for tackling tough customer problems to join our team and serve as a program leader, with responsibility for delivering business outcomes. If you’re passionate about delivering awesome enterprise-level outcomes at a scale that helps transform the lives of our customers and experts, we would love to have you join our team.

The role is responsible for stewarding strategic initiatives and driving the delivery of transformational change by providing leadership and direction such as operational excellence efforts, strategic growth partnerships, and preparedness for major TurboTax yearly events like product launches and April Tax Peak.

What you'll bring

• Strong Program Management leadership experience, including 8+ years planning and leading medium-large sized programs or multiple smaller programs.

• Demonstrated ability to influence at the VP level within a matrixed environment

• Knowledge of SaaS technologies and demonstrated ability to collaborate with teams on complex technology programs with Agile and Scrum development methodologies, project/program framework best practices, tools, and techniques

• Strong acumen in software development approach, architecture, and lifecycle

• Demonstrated ability to build strong partnerships across teams in delivering the best outcome of programs

• Business or program management education or equivalent work experience preferred

How you will lead

Focus Strategically

• Understands the overall Intuit strategy and facilitates the creation, contributes to and drives execution of the project/program strategy

• Ties the program and Intuit strategy together

• Helps teams understand how the program fits into the overall strategy

• Prioritizes across projects and/or programs to accelerate the delivery of the most strategic work

• Identifies when a decision or tradeoff is needed, drives tradeoff discussions and provides data driven recommendations to stakeholders for decisioning

Deliver Programs

• Develops a high-quality program management plan and breakdowns into manageable pieces that can be delegated or individually owned

• Executes against the plan and adapts to changes and pivots to ensure continuous delivery of business outcomes

• Drives and continually improves the program operating rhythm

• Works across the team to identify risks and issues and presents recommended response plans to stakeholders

• Uses data to assess progress to plan and uses independent judgment to provide insights

• Communicates progress, trends, and insights to stakeholders

Lead Change

• Builds trust across teams and generates broad support for the program

• Understands the impact of the key changes and type of change (process, technology and organization) being driven by the program and develops, executes, and measures success of change management plan

• Acts as a role model and partners with leadership to create a culture where teams are recognized and feel encouraged during change

• Identifies and engages with stakeholders based on impacts of the change

• Understands timely and effective communication

Enable Scale

• Defines and implements program framework best practices, tools, and templates that embody continuous high quality improvements

• Drives areas of improvement within the program in partnership with stakeholders

• Identifies and recommends areas for improvements to processes impacting program delivery

• Participates in improvement of the Program Management craft and is viewed by peers as an expert

• Coaches and mentors others in the business on project management fundamentals

Domain Expert

• Ability to rapidly navigate new program areas, diving deep into a subject area and bubbling information back up to the right level of granularity

• Ability to drive domain specific discussions, leading the experts in the field through active problem solving to reach solutions

Customer Obsession

• We fall in love with our customers' problems

• We deliver unrivaled customer benefit to power their prosperity

• We sweat every detail of the experience to deliver excellence

Courage

• We are bold and fearless in how we think and act

• We relentlessly hold a high bar for performance

• We value speed, a bias for learning and action

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.