Job Information
ManpowerGroup Cloud Support Engineers in Reston, Virginia
Our federal client is seeking a Cloud Engineer to join their team. This role is FTE and will be an overnight shift. It also requires an active TS/SCI with full-scope poly .
Job Title: Cloud Engineer
Location: Reston, VA or Redmond, WA
Pay Range: $100k-$110k (10% differential for overnight shift)
What’s the Job?
Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues.
Duties and Responsibilities
Responds to incident tickets in a 24x7 operational environment to meet SLA objectives.
Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools.
Reviews system logs to identify and mitigate system issues.
Leverage knowledge base to help troubleshoot, identify and resolve systems issues.
Update knowledge base troubleshooting guides and lessons learned as required.
Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.
Document system issues resulting in system outages and coordinate change though change management process.
Support collaboration across operations, development teams and external partners.
Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues.
Monitor solution performance according to client specification and SLAs, escalate as needed.
Other supporting duties, as directed.
Willingness to work overtime and varying hours as required.
Minimum Qualifications
BS in Computer Science or other technical discipline is preferred.
1-2 years of operations experience providing application infrastructure support; 1 year performing system administrator support
Clearance Requirement
- TS/SCI with Full Scope Poly required.
Other Job Specific Skills
Experience with system administration support tools such as Windows/Linux
Experience supporting a 24x7 cloud based environment.
Strong interpersonal skills
Strong oral and written communication skills
Experience in supporting Cloud based environment and tools such as Azure/AWS
Experience analyzing, troubleshooting, and providing solutions for technical issues
Ability to problem solve and collaborate with team members
Strong organizational and multi-tasking skills
Strong in technical communications with both technical and non-technical peers
Able to maintain professionalism under pressure
Strong customer focus
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.