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Location: Richland, Washington/Remote Title: System Support Specialist III Schedule (FT/PT): Regular Full Time Travel Required: No Clearance: Ability to Obtain North Wind Solutions is a Government contracting small business with operations at military and civilian installations across the United States. The company's focus is facilities operation and maintenance, waste management and radiological services, security control and force protection, and environmental services. POSITION PURPOSE: The North Wind Enterprise Application Services organization develops and maintains hundreds of custom and commercial-off-the-shelf software applications at the Hanford Site in Richland, WA. This is one of the largest environmental cleanup projects in the world, focused on river protection, habitat restoration, and environmental remediation. The enterprise is in the midst of a major modernization effort towards a more agile methodology. In this phase of the transformation, the organization must maintain current software development processes while implementing new, agile processes alongside them. In this context, the Systems Support Specialist is a technical writing and business process improvement role. The Systems Support Specialist provides support and works with the entire organization, assisting with various documentation assignments, technical writing and other project activities within the organization. The Systems Support Specialist will help drive this evolution by supporting the managers, project managers and software engineers with all phases of Information Technology work and deliverables. ESSENTIAL DUTIES AND RESPONSIBILITIES: This position is responsible and accountable for providing documentation support including development and writing of IT documents, analysis of the organization's documents and documentation process, and other activities related to IT documentation throughout the software development lifecycle. This candidate must be able to develop and maintain positive working relationships with the Information Management team and customers; communicate effectively, verbally and in writing, and exercise sound judgment and discretion. The Systems Support Specialist will assist with all aspects of documentation within the projects and organization under the direction of the Information Management leadership team. Typical duties and responsibilities could include: Analysis and verification of all required IT project documentation Assist and initiate the writing of all software lifecycle documentation Business process analysis and creation of process flow charts, data flow diagrams, and system integration diagrams Assist and support Project Managers in customer and project meetings with requirements gathering and action tracking Assist with the writing of software application test scripts Assist and initiate the writing of user manuals Support document release process Support of required status reports and documents including weekly reports Perform all work safely and in compliance with environmental obligations using the core functions and core elements of the Integrated Safety Management System/Environmental Management System (ISMS/EMS). The Systems Support Specialist will work directly with all levels of software engineers, project managers, managers, and software quality engineers. ADDITIONAL DUTIES AND RESPONSIBILITIES: A System Support Specialist applies practical knowledge of job area typically obtained through advanced education and work experience. Responsibilities typically include: * Works independently with general supervision. * Problems faced are difficult but typically not complex. * May influence others within the job area through explanation of facts, policies and practices MINIMUM QUALIFICATIONS: Education and Experience: Bachelors Degree in business administration, communica