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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for overseeing, managing and supporting all activities of the construction defect claims team and claim files under your supervision within your respective construction defect team.

This is a fully remote role.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Manage the supervision, development and coordination of your claims team.

2. Organize, analyze, and disseminate information that affects the claims department to ensure necessary changes for compliance purposes.

3. Control workflow process through reviewing allocation of staff to ensure productivity and quality standards meet or exceed expected goals.

4. Review, analyze, track and take appropriate action on losses.

5. Train claims staff on policies or procedures.

6. Oversee and audit claims ensuring proper documentation was created in the system and/or files.

7. Review claims and approve reserves/payments under the appropriate binding authorities.

8. Develop and maintain excellent relationships with adjusters, peer claim managers, underwriters, brokers, insureds and other parties involved in the claims handling process.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. College degree with a concentration in business or equivalent work experience

2. Five years of Claims handling experience

3. Maintain Necessary Adjusting licenses in all jurisdictions handled

4. Ability to make independent decisions following company guidelines with minimal or no supervision

5. Good organizational, time management, and detail skills

6. Extensive knowledge of insurance

7. Ability to maintain a high level of business acumen and professionalism

8. Excellent leadership skills to influence teammates in a positive manner

9. Possess strong interpersonal skills

10. Strong verbal and written communication skills

11. Strong computer and office skills

12. Ability to work extended hours when necessary

Preferred Qualifications:

1. Commercial and multi-line knowledge

2. Supervisory experience in Claims

General Description of Available Benefits for Eligible Employees of TIH:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance Holdings, LP (TIH) offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment and tax-preferred savings accounts, along with other voluntary benefits. All regularly scheduled teammates (not temporary or contingent workers), regardless of the number of scheduled hours, can contribute to a 401(k) savings plan and you become eligible for Company matching contributions after one year of service and attainment of age 21. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on TIH’s generous benefit plans, please visit our Benefits site (https://benefits.tihinsurance.com/) . Eligible employees may have the opportunity to participate in a deferred compensation plan and/or have an ownership interest in TIH in the form of profits interest or capital interest. As you advance through the hiring process, you will learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

This position is part of TIH.

Truist Financial Corporation has completed the sale of Truist Insurance Holdings (TIH). As a result, TIH is a separate company from Truist Bank as of May 6, 2024. Refer to the news release (https://media.truist.com/2024-05-07-Truist-completes-sale-of-Truist-Insurance-Holdings-and-executes-strategic-balance-sheet-repositioning) for details.

CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace.

EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) Pay Transparency Nondiscrimination Provision E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)

CRC Group is one of the largest wholesale and specialty insurance product distributors in the United States, providing data-driven insurance solutions for property and casualty, executive and professional, group and individual, and other specialty insurance programs. Learn more at www.crcgroup.com .