Job Information
Paychex HR Employee Support Center Specialist I in Rochester, New York
Overview
The HR Employee Support Specialist provides first level support and answers first line questions to support Paychex employees and candidates.
Responsibilities
Responds to data inquiries and Human Resources related questions to ensure quality and timely service to Paychex employees and candidates. These requests typically come in via phone, email, Employee Support phone queue, and HR Feedback email.
Approves and processes Employee Assignment changes (transfers, pay, status, manager changes) in the Oracle System to ensure salary administrative policies are met. Determines when a requested exception is appropriate and seeks input from managers on sensitive issues.
Assists managers and processes new hires, employee changes, and contingent workers into multiple systems, including Oracle, to ensure timely and accurate payroll processing.
Supports administration of various programs and processes (i.e. Time Off, BeneTrac administration, Tuition reimbursements, I-9’s, Background Checks, Open Enrollment) to ensure quality and compliance, as needed.
Administers and tracks New Hire process to ensure proper documentation has been completed and received.
Utilizes HR system and reporting tool to run reports on an as needed basis or defined schedule.
Other duties as assigned to support the general purpose of the position’s function.
Qualifications
H.S. Diploma - Required
Bachelor's Degree - Preferred
Experience in HRIS systems (i.e. Taleo or Oracle).
Experience in MS Office, including Excel, PowerPoint, and Word.
1 year of experience in General clerical experience in an HR setting.
Prior experience in data entry, running reports, or call center/customer service experience.
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $17.00 - $26.71 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.