Job Information
Willow Domestic Violence Center MANAGER OF RESIDENTIAL SERVICES in Rochester, New York
Order#: NY1503090 MANAGER OF RESIDENTIAL SERVICES
JOB SUMMARY The Manager of Residential Services supports the Director of Housing Services to manage the daily operations of Willow Domestic Violence Centers 49-bed emergency shelter. This role actively monitors procedures and practices that focus on quality, efficiency, and mission alignment. The Manager of Residential Services assists with the development and supervision of the shelter residential and service team personnel. The Manager of Residential Services is charged with ensuring all survivors in shelter are provided supportive services in a trauma informed manner in adherence to Willow values. This position assists with the development and implementation of support services, objectives, and policies and procedures in accordance with Federal and State regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES SHELTER OPERATIONS: Role models positive, professional behavior to include appearance and communication with others. Oversees the emergency residential operational day-to-day activities including development, planning, and implementation of all program components; room inspections, shelter monitoring; and all other Shelter activities. Oversees the approval/denial of survivor admissions and exits as outlined in the Safe Place Welcome booklet and the coordination of room assignments and other daily Shelter-related routines. In conjunction with the Billing and Admissions Specialist, ensures new survivors receive and understand program requirements, rules, and regulations. Supervises residential team members. Conducts shelter rounds several times per day, including the beginning and end of shift, and completes room inspections with the Facilities Manager and/or Director of Facility Operations. Addresses all shelter community issues including those that foster disharmony, harm to self or others, or criminal activity in a professional, appropriate, and timely manner. Completes and/or ensures completion of all written violations, incident reports, and staff shift log narratives and reviews and approves for appropriateness, completion. Ensures follow up with survivors, team members, HR, and other members of the leadership team. Documents all applicable actions and decisions. Informs Facilities Operations team promptly of any shelter operations or maintenance needs. Assists with prioritizing and addressing these needs. Manages the shelter supply by maintaining routine inventories, supply lists, and purchasing communications -with the Facilities Operations team. Supervises survivors activities ensuring the timely response to questions and concerns are completed in accordance with requirements, rules, and regulations. Documents and notifies the Director of Housing Services and HR or the Executive team of survivor's concerns, potential workflow problems, and/or any exceptions to policy that could impact services, operations, and/or security. Maintains knowledge of fire, safety, health, and work standards to ensure a safe and positive environment for all. Provides emergency assistance to survivors and colleagues as necessary.
OTHER DUTIES AS ASSIGNED Serves on Agency Leadership Team to inform on agency policy, strategic decisions, and implementations. Attends and participates in pertinent agency meetings and trainings. Any other duties assigned by the Director of Housing Services or Executive Team needed to help drive our vision, fulfill our mission, and abide by our organization values. REQUIRED QUALIFICATIONS Education & Experience: Associate degree in the Human Service or related field required, Bachelors/Masters or comparable work experience is preferred. A minimum of three years of experience, preferably in a residential setting. A minimum of one year of supervisory and data collection experience.