FirstBank Jobs

Job Description:

Summary:

The Analyst identifies, analyzes, and recommends operational and system improvements; gathers, defines and documents requirements; supports resolution of systemic business issues with detailed root cause analysis; and drives process improvement and testing for the LBS Operational units.

Essential Accountabilities:

Level I

Collects and analyzes data to develop and modify business processes and procedures. Extrapolates data from the core system to perform analytics. Conducts continuous evaluations of end-to-end processes to mitigate process gaps and identify opportunities for improvement utilizing methodologies and principles that align with Health Plan goals.

Works closely with the Team as it relates to new and ongoing operational and system enhancements, projects and process, i.e., requirement gathering, end-to-end validation, testing, remediation, etc. Documents all process improvements for staff training needs.

Collects, documents, and communicates accurate requirements to meet business objectives for projects and processes which includes, but is not limited to, facilitated walkthroughs of detailed business requirements and use cases.

Manages escalated triage activities in support of the end-to-end process reviews including root cause analysis and remediation or mitigation recommendations.

Collaborates with other business units to identify, define, and implement improvement opportunities related to the support system(s).

Actively participates in the evaluation, recommendation, testing and implementation of new release functionality including the creation of user cases for testing the functionality.

Leverages the organization's favored requirements development process(es) to elicit, analyze, specify, and validate the business' requirements for projects, enhancements and systemic business issues. Utilizes structured analysis and data management techniques to define accurate test cases, and to ensure required deliverables are completed.

Elicits requirements by interviewing stakeholders, reviewing existing business documentation, and disassembling and outlining existing processes and technologies through data models and diagrams. Processes may include data analysis to propose requirements.

Facilitates team meetings and participates in departmental work groups.

Ensures business practices comply with federal and state laws and corporate personnel policies.

Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.

Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.

Regular and reliable attendance is expected and required.

Performs other functions as assigned by management.

Level II (in addition to Level I Accountabilities)

Works with stakeholder on assignments of medium complexity across multiple business units.

Leads evaluation of operational systems/processes, testing and recommend improvements.

Applies strategic business objectives to process improvement initiatives.

Performs in-depth analysis and assessments of processes.

Trains other analysts as needed.

Level III (in addition to Level II Accountabilities)

Serves as a dedicated resource and works with stakeholders on the most critical and complex assignments.

Applies advanced methodologies of process improvement and research techniques in the investigation and solution of complex end to end processes.

Prepares reports and make detailed presentations to project teams, department heads and all levels of management.

Provides leadership and work guidance to less experienced personnel, to include coaching and mentoring.

Minimum Qualifications:

NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.

All Levels

Six (6) years of relevant operations/process management/improvement experience or a Bachelor's Degree in business administration or related field with a minimum of two (2) year of user experience in process management/improvement. A combination of education and relevant experience totaling 6 years will be considered.

Knowledge of process improvement methodologies and principles.

Demonstrated ability to identify root causes of business and/or workflow problems and determine innovative sources for solutions and opportunities.

Strong analytical, problem-solving, and critical thinking skills and demonstrated ability to drive solutions to completion.

Organizational skills including the ability to manage projects and work across multiple locations.

Effective communication skills.

Working knowledge of Microsoft Office Suite.

Experience working as a member of a cross-functional team.

Level II (in addition to Level I Qualifications)

Eight (8) years of relevant process management/improvement experience or a Bachelor's Degree in business administration or related field with minimum of four (4) years of user experience in process management/improvement. A combination of education and relevant experience totaling 8 years will be considered.

Business process engineering (BPE) experience or project management certification is preferred.

Elevated techniques in process improvement design and information gathering from stakeholders.

In-depth relevant knowledge of sub-processes within the end-to-end process.

Level III (in addition to Level II Qualifications)

Ten (10) years of relevant process management/improvement experience or a Bachelor's Degree in business administration or related field with minimum of six (6) years of user experience in process management/improvement.

Business process engineering (BPE) experience or project management certification required within twelve (12) months of starting the position.

Demonstrated leadership, decision-making, and team building skills.

Physical Requirements:

Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer.

Ability to travel across the Health Plan service region for meetings and/or trainings as needed.

**

One Mission. One Vision. One I.D.E.A. One you.

Together we can create a better I.D.E.A. for our communities.

At the Lifetime Healthcare Companies, we're on a mission to make our communities healthier, and we can't do it without you. We know diversity helps fuel our mission and that's why we approach our work from an I.D.E.A. mindset (Inclusion, Diversity, Equity, and Access). By activating our employees' experiences, skills, and perspectives, we take action toward greater health equity.

We aspire to reflect the communities we live in and serve, and strongly encourage people of color, LGBTQ people, people with disabilities, veterans, and other underrepresented groups to apply.

OUR COMPANY CULTURE:

Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Compensation Range(s):

Minimum $58, 500 - Maximum $93, 267

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Please note: There may be opportunities for remote work on all jobs posted by the LBS Recruitment team. This decision is made on a case-by-case basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Minimum Salary: 0.00 Maximum Salary: 0.00 Salary Unit: Yearly