FirstBank Jobs

Description We are offering a contract to hire employment opportunity in Rock Hill, South Carolina for a Desktop Support Analyst in the Construction/Contractor industry. You will be handling end-user assistance for hardware, software, operating systems, and other personal computer-related support requests. This role involves complex assignments requiring initiative and judgment in resolving problems and making recommendations.

Responsibilities:

• Provide end user assistance for hardware, software, and operating system issues.

• Troubleshoot, diagnose and resolve PC related failures and initiate corrective action as necessary.

• Respond to and solve complex technical problems escalated from the global ServiceDesk.

• Participate in the development, implementation, adherence, and enforcement of corporate PC hardware and software standards and associated PC policy.

• Maintain standard images for approved systems, collaborating with internal teams and external suppliers to maintain a library of authorized images and related implementation documentation.

• Develop and maintain environment documentation and solutions/knowledge database.

• Coordinate third party support as required.

• Provide cross platform infrastructure support for core systems: LAN / WAN infrastructure, Windows servers, as part of the Global IT Support.

• Perform routine server backup tape handling and management duties.

• Travel to other offices to provide technical support, installation services or general proactive maintenance/research tasks as required.

• Participate in IT projects as required.

• Work beyond or outside normal hours of duty to recover systems from major failure or to perform upgrades when necessary.

Skills:

• Familiarity with Citrix Technologies, Dell Technologies, EO/IR systems, Mac Computers, Microsoft, Active Directory, Computer Hardware, Configuration Management, and Deployments.

• Experience in Deskside Support. Requirements • Proficiency in Citrix Technologies and Dell Technologies is necessary

• Familiarity with EO/IR systems is a must

• Experience with Mac Computers and Microsoft suite is required

• Ability to manage Active Directory

• Knowledge of Computer Hardware is essential

• Skills in Configuration Management are needed

• Experience with Deployments is required

• Ability to provide Deskside Support

• Experience in the construction/contractor industry is preferred

• Ability to work as a Desktop Support Analyst

• Ability to work with diverse teams and communicate effectively. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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