Job Information
ST CHARLES COUNTY GOVERNMENT ACCOUNT CLERK III - ELECTRONIC TAX PAYMENT/PROCESSING SPECIALIST in Saint Charles, Missouri
ACCOUNT CLERK III - ELECTRONIC TAX PAYMENT AND PROCESSING SPECIALIST
[ST. CHARLES COUNTY COLLECTOR OF REVENUE
**[SALARY: $40,815.32 per year
**[This is a full-time, 40 hour per week position which includes a full range of benefits including Paid Time Off, Extended Medical Leave, Holidays, Employee Health, Dental, Life, Disability, Retirement, and Tuition Assistance programs.
**[PURPOSE: [The primary purpose of this position is to monitor payments made on the Collectors website and IVR system; manage Disputes of electronic payments; and process paper and electronic returns and chargebacks of payments, while performing a variety of complex bookkeeping tasks and providing lead worker assistance to other staff. The work is performed under the direction of the Assistant Collector.
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- Handles complex bookkeeping tasks related to Electronic Payment Postings and Returns, Paper Check Payment Returns, and Remote Deposit Processing.
- Compiles and reconciles complex file comparisons, record-matches, and exception reports.
- Provides technical assistance to Government Services Representative IIs and IIIs.
- Utilizes software to perform extensive research involving tax accounts paid by electronic means, disputes of credit/debit card transactions, returns of eChecks, and returns of paper checks.
- Communicates issues, findings, and resolutions to appropriate parties which may include taxpayers, card processors, eCheck providers, banks, attorneys, etc. - Communications may be verbal and/or written and often include providing sufficient supporting documentation.
- Prepares backup packets for eCheck Voids and Reversals, Credit/Debit Card Refunds, Chargebacks, and electronic fund transfers.
- Assists taxpayers at the window or on the phone as needed to handle the workload of the office.
- Performs special projects demanding knowledge of taxation and collection statutes.
- Performs other duties as assigned.