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JOB REQUIREMENTS: THE SALVATION ARMY NORTH AND CENTRAL ILLINOIS DIVISION Wonderland Camp and Conference Center POSITION DESCRIPTION POSITION TITLE: Guest Services Manager LOCATION/DEPT: Wonderland Camp and Conference Center REPORTS TO: Executive Director of Camp FLSA CATEGORY: Exempt STATUS TYPE: RFT MISSION The Salvation Army Wonderland Camp and Conference Center exists to support the ministry of the Salvation Army by providing the opportunity to experience Christ through focused programs in a natural, safe, camp conference environment. OUTCOMES The Guest Services Department is effectively developed, implemented and coordinated to provide excellent service to all guests of the Camp. ESSENTIAL DUTIES AND RESPONSIBILITIES Directs and arranges all aspects regarding guest reception. Receives inquiries, generates and approves contracts, and follows through by tracking deposits and signed contracts. Oversee and utilize the established camp registration program (Camp Brain). Provide training for other staff if required. Contacts with current groups and new contacts are developed and maintained to ensure a quality relationship is established and maintained. Oversees preparation of facilities with the Maintenance/Housekeeping Departments, ensuring appropriate housekeeping and grounds keeping duties are performed in advance of guest arrivals. Ensures meeting areas are set up per contract specification, including table arrangements, staging, A/V equipment, lighting, etc. Oversees processes for closing down camp after a group\'s departure, including supervising the work of the summer staff during these procedures. Takes and maintains inventories of furnishings for buildings utilized by guest groups. Ensures access is granted to appropriate areas and buildings per contract agreements. Meets and greets leaders of rental groups. Gives tours, introduces key staff, and reviews Camp and Conference Center rules. Is responsible for hosting rental groups and is on call for rental groups needs throughout their stay on a rotating basis. Answers inquiries regarding Camp policies and services. Receives and resolves complaints and/or questions and concerns from Camp guests, keeping Executive Director of Camp informed of critical concerns. Records and tracks all complaints to enhance training and customer service. Ensure that all marketing... For full info follow application link. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/FE800F0BE02F4208