Job Information
University of Utah Associate Director, Dining Management in Salt Lake City, Utah
Details
Open Date 06/25/2024
Requisition Number PRN38980B
Job Title Associate Director, Student Services
Working Title Associate Director, Dining Management
Job Grade F
FLSA Code Administrative
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
VP Area President
Department 00307 - Housing & Residential Educ
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $88,000 - $90,000
Close Date
Open Until Filled Yes
Job Summary
Located in Salt Lake City, the University of Utah is a public, 4-year college committed to providing an exceptional academic and co-curricular experience for students and the University community. The “U” is a BIG 12 member and serves as the state of Utah’s flagship institution.
The University of Utah has a dining services contract with Chartwells, a Compass Group company. This position will serve as the University of Utah leader in managing the dining services relationship and outcomes. The Associate Director provides strategic leadership and oversight for a comprehensive dining contract and program on campus including residential and retail dining, catering, and assorted other dining services functions.
The Associate Director of Dining Management reports to a member of the Housing & Residential Life senior leadership team. This position will be an integral member of the leadership team of the Department of Housing & Residential Education within the Division of Student Affairs. The Associate Director will work with colleagues overseeing Facilities, Budget & Finance, Occupancy, and Residential Education to build and maintain a comprehensive and successful learning organization. This role extends to the greater campus, including key stakeholders that house a Chartwell’s Dining Service location or that plan to in the future. This includes the Union, College of Business, Law School, Athletics, Campus Recreation, and Health Sciences.
The Associate Director is the primary liaison with the Dining Services partner and shall develop a culture of accountability to ensure that the dining brand is strengthened on campus through long range plans, as well as daily actions. The Associate Director engages with Chartwells leadership to develop, monitor, and support strategic initiatives. They will be responsible for advancing assessment and reporting endeavors in order utilize the information in planning efforts. This effort’s main goal is to meet and exceed the needs of the campus and students.
They are a highly visible member of the university community who interacts across divisional lines. This position is also expected to serve as a connection point with colleagues outside of the institution, including BIG 12, NACUFs, and ACUHO -I. This is particularly important with regards to the increasing population of residential students residing on-campus, who are required to hold meal plans. An understanding of emerging trends regarding sustainability, dietary restrictions, and creating best-in-class dining experiences is expected.
This position is also responsible for supporting the negotiation and implementation of additional agreement addendums, the management of repairs on equipment, the arrangement of university audits for Chartwells, and the planning of equipment replacement in line with the university’s Chartwells contract.
The Associate Director serves as part of the department and campus response teams in cases of emergency. They are also part of the reporting line for significant incidents of crisis that occur during non-business hours which may require support from or impact dining services.
Student Affairsis comprised of nearly 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.
Student Affairs departments serve all students at the University of Utah, including undergraduate, graduate, and professional students who come from a variety of backgrounds. In order to best support our students, it is important that staff stay aware of issues and best practices related to student development, identity, and sense of belonging, both locally and nationally.
Responsibilities
Ensures food service excellence through daily tour of residential dining venues, tracking meal plan utilization and venue traffic, and relevant Key Performance Indicators (KPIs).
Serve as the primary contact for students and their supporters who have questions or concerns related to the dining services program. Coordinate response and problem-solving with the Housing & Residential Education and Chartwells teams to address identified concerns or trends.
Leads weekly meetings with Chartwells to monitor program delivery and service excellence
Manages unit budget, estimate budgetary requirements for special projects and oversee equipment and other purchases and inventory for Chartwells areas.
Evaluate and implement new and existing programs and services to internal and external customers to ensure program excellence. May carry out and implement logistic plans and procedures to ensure that internal university and external entities’ needs are met.
Participates in the development and interpretation of department policies to ensure compliance with the University’s policies and regulatory requirements. May authorize exceptions to department policy and procedures related to assigned departments. Ensures compliance with Federal and state regulations.
Coordinates auditing of Chartwells inventory and financials in line with the Food Services Agreement.
Participates in department human resources management including recruitment, performance evaluations and retention of staff.
Facilitates cooperative and collaborative relationships with the community and other institutions.
Authorizes the purchase and implementation of new technology, resources and equipment.
Serves as part of the department leadership team.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job
Minimum Qualifications
Minimum Qualifications:
Bachelor’s degree in business or public administration, a related area, or equivalency required (2 years related work experience may be substituted for 1 year of education). Six years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communication skills are also required.
Highly Preferred Qualifications:
Demonstrated skills in working collaboratively with colleagues to achieve goals.
Experience analyzing and utilizing data, feedback, and good practices to set strategic direction and execute short- and long-term plans.
Budget development and management experience.
Excellent interpersonal and communication skills including excellent writing and public speaking skills
Master’s degree in a related field is highly desired.
Seven years of management experience in food service.
Experience in higher education food service.
Prior work with a contracted food service provider.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Master’s degree in a related field is highly desired.
Seven years of management experience in food service.
Experience in higher education food service.
Prior work with a contracted food service provider.
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.