Job Information
RETROPHIN, INC. Executive Director, Patient Access Experience in SALT LAKE CITY, Utah
Department:
104075 Global Market Access and HEOR
Location:
San Diego, USA- Remote
Be a part of a global team that is inspired to make a difference in the lives of people living with rare disease.
At Travere Therapeutics, we recognize that our exceptional employees are vital to our success. We are a dedicated team focused on meeting the unique needs of rare patients.Our work is rewarding - both professionally and personally - because we are making a difference. We are passionate about what we do.
We are seeking talented individuals who will thrive in our collaborative, diverse, fast-paced environment and share in our mission - to identify, develop and deliver life-changing therapies to people living with rare disease. We stick by our values centered on patients, courage, community, and collaboration to pursue our vision of becoming a leading biopharmaceutical company dedicated to the delivery of innovation and hope to patients in the global rare disease community.
At Travere Therapeutics, we are in rare for life. We continue to courageously forge new paths as we move toward a common goal of elevating science and service for rare patients.
Position Summary:
The Executive Director of Patient Access Experience will lead the strategy and operational excellence of patient access programs for Travere's approved and pipeline products. This newly formed role will oversee an existing team and enhance:
Hub services, specialty pharmacies, and distributors
Patient support and affordability programs
Patient access marketing
REMS program experience
Responsibilities:
Optimize Patient Access Experience
Lead a best-in-class patient experience program geared towards the best possible customer experience for patients, patient's caregivers and prescriber offices
Ensure department is optimized for current needs, future patient growth, and pipeline
Develop near- and long-term patient experience strategy and operational objectives
Align KPIs with tools and measures to assure transparency and success
Drive the continuous improvement and integration of technology solutions to enhance operational efficiency and service delivery
Lead best-in-class patient experience team
Build and lead a high-performing and diverse team
Hold team accountable to high standards, leveraging metrics, clear and consistent communication, and motivational skills to drive team performance
Ensure commercial compliance with regulations and relevant internal policies (including SandOP, workflow development, etc.)
Champion cross-functional collaboration in service of holistic patient experience
Actively contribute to annual brand planning process and business reviews
Work collaboratively with Access and Reimbursement (ARM) team, Sales, Marketing and Market access and Payer Account teams to provide and gather insights that allow us to better address the needs of our customers and patients
Influence and provide key input on the company culture and approach
Education/Experience Requirements:
Bachelor's degree in related field required. Equivalent combination of education and applicable job experience may be considered.
12-15+ years of pharma/biotech or related experience
7+ years of experience working in patient services/hub services and/or specialty pharmacies and experience with direct strategic responsibilities for the patient services
Experience in building a comprehensive patient services program in the pharmaceutical industry is highly desirable, successfully running and improving Patient Services
Minimum of 6-8 years of previous line management experience with the ability to effectively manage performance, engage team members, provide coaching, and respond to... For full info follow application link.
Travere Therapeutics, Inc. is an EEO/AA/Veteran/Disability Employer