FirstBank Jobs

Won-Door manufactures and installs custom fire, sound and security accordion door products. For over 60 years, Won-Door has provided tens of thousands of unique customized solutions to help solve the architectural challenges on many projects from the elaborate and state-of-the-art, to the local school or office next door. With recent developments and growth, Won-Door is looking to enhance its service business by expanding preventative maintenance sales.

Won-Door is part of Horton Pedestrian Access Solutions, a division of Overhead Door Corporation, which is a leading manufacturer of specialty door and access solutions and provides Won-Door with additional industry ties and capabilities. To learn more about us visit www.WonDoor.com (for affiliates: www.HortonDoors.com , and www.overheaddoor.com ).

The Position

The Service Install Dispatcher will coordinate schedules to ensure efficient scheduling of Installation and Service Technicians to assigned jobs in accordance with customer needs.Qualifications

• High School Degree, Associates degree in business preferred.
• 3+ years' experience in scheduling/dispatching field operations personnel
• Excellent planning skills
• Excellent communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Must possess computer proficiency in MS Office

Won-Door is an equal opportunity employer. It complies with all federal, state, and local equal employment and non-discrimination laws. It is Company policy to provide equal employment opportunity and to prohibit discrimination regardless of sex (including gender, gender identity, gender expression, sexual orientation, pregnancy, and childbirth), age, race, national origin, color, disability, religion, genetic information, veteran or military status, and related conditions, or any other attribute protected under applicable federal, state, or local laws.Qualifications

• High School Degree, Associates degree in business preferred.
• 3+ years' experience in scheduling/dispatching field operations personnel
• Excellent planning skills
• Excellent communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Must possess computer proficiency in MS Office

Won-Door is an equal opportunity employer. It complies with all federal, state, and local equal employment and non-discrimination laws. It is Company policy to provide equal employment opportunity and to prohibit discrimination regardless of sex (including gender, gender identity, gender expression, sexual orientation, pregnancy, and childbirth), age, race, national origin, color, disability, religion, genetic information, veteran or military status, and related conditions, or any other attribute protected under applicable federal, state, or local laws.

• Collaborates with Customer Service, Dispatch and Service Departments, establish schedules and plans that allocate available resources to best serve client or customer needs.
• Maintains installation schedule for all Installation and Service Technicians revises as needed and alerts appropriate staff of schedule changes or delays.
• Assists in the planning of multi-stop trip routes.
• Works with the Manager of the Installers and Service Technicians to identify areas of the country where additional manpower maybe needed.
• Schedules Preventative Maintenance service calls to ensure compliance with the service level agreement as spelled out in the Preventative Maintenance Contracts.
• Works with the Service Department to schedule, urgent bre ak fix repairs.
• Performs other related duties, as required.

```{=html}

``` - Collaborates with Customer Service, Dispatch and Service Departments, establish schedules and plans that allocate available resources to best erve client or customer needs. - Maintains installation schedule for all Installation and Service Technicians revises as needed and alerts appropriate staff of schedule changes or delays. - Assists in the planning of multi-stop trip routes. - Works with the Manager of the Installers and Service Technicians to identify areas of the country where additional manpower maybe needed. - Schedules Preventative Maintenance service calls to ensure compliance with the service level agreement as spelled out in the Preventative Maintenance Contracts. - Works with the Service Department to schedule, urgent break fix repairs. - Performs other related duties, as required.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity