Job Information
Blackstone Consulting Operations Admin Assistant in San Diego, California
Description/Job Summary
BCI is one of the largest private and minority-owned company, proudly celebrating our 30th anniversary in business and serving various industries such as government, commercial, education, telecommunications, technology, and healthcare.
Responsibilities/Duties
While providing exceptional customer service support for receiving, entering, and processing Facilities Maintenance & Janitorial orders for the San Diego Client, the dual role will also provide administrative support to the site management team.
Required Skills
Heavy use of iOS based equipment, programs and processes
Review and respond to workorder tickets
Communicate with internal and external management teams
Responds to all vendor, customer service inquiries via phone and//or email
Assist with processing of timecards
Review and monitor location inspections
Issuing badges and request security access to new staff
Partner with management, peers, and staff to provide a supportive environment and positive customer experience.
Review and submission of Monthly invoices for services and work tickets
Organization of spreadsheets relating to inventory, ordering, and tracking of product usage
Required Experience
Must have High School Diploma/GED completed
Minimum of two (2) years of experience in a support role in an office or call center environment
Excellent written, verbal, and interpersonal communication skills as well as strong follow up
Excellent organization with a disciplined approach to performing essential responsibilities
Ability to multi-task, self-manage, troubleshoot and problem solve issues around assigned tasks
Experience and exposure to iOs based programs and equipment
Ability to work independently and additionally with other team members
Proficient experience with data entry, customer service and use of multiple office systems (Word, Excel, etc.)
Preferred Experience
1-2 years of order processing/ticketing system experience
Prior Janitorial experience is preferred.
1-2 years of heavy data entry or work ticket processing
3 years Customer service experience