Job Information
Cisco Account Development Specialist (Remote) in San Francisco, California
At Cisco Meraki, we know that technology can connect, empower, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest-growing cloud-managed team in the world, our product and technology architecture are changing the landscape of enterprise networking and making cloud-managed IT a reality.
The Product team of a leading Cisco solution (Cisco Spaces) is looking for an Account Development Specialist with experience in customer outreach, mapping solutions with customer needs, and product adoption!
What You'll Do:
Become an expert in discovery, use case specific infrastructure requirements, & full stack Cisco Spaces value
Understand Ideal customer profile & personas, and have the ability to overcome objections, listen, and ask critical questions to resolve customer needs
Focus on daily and weekly direct customer engagements via various sources: recently activated, inbound requests, health report, and existing customer adoption requests
Setup and drive calls with customers across different geographies and industries to drive use case awareness, adoption, and encourage them to try new features
Schedule and run product demos to internal and external partners to promote product adoption and ideal customer journey.
Ensure timely engagement with customers
Stay abreast on deployment process, technical requirements, use cases, product improvements, and product roadmaps in order to have effective communication with customers, Account Managers and Partners
Liaise with accounts teams, partner resellers & product sales specialists to ensure customer needs are met.
Who You'll Work With:
You will be working with the Meraki Product Management team. This group owns Cisco Spaces, the world’s most powerful location cloud platform that has already digitized over 9.5 billion sq. ft. of enterprise airspace - and we are just getting started. Read more about us at [1] https://spaces.cisco.com. As Cisco moves towards a more software focused strategy, this is an excellent time to craft the future of the wireless business by taking to market an innovative SaaS solution such as Spaces.
Spaces growth is driven by continuous innovation and a team that pushes boundaries to drive product activation and adoption at scale.
Who You Are:
You’re an expert at interacting with customers in a remote / virtual environment.
You have an ability to collaborate with ease across various internal and external teams
You’re skilled at objection handling and meeting customer expectations
You deliver product demos with sophisticated messaging in a confident and convincing manner.
You are a team player, self-starter, and results oriented.
Skills:
Effective communication, persuasion, and objection handling skills
Strong discernment with critical thinking
Excellent analytical, time management, organizational & troubleshooting skills
Ability to handle a high volume of appointments, and stay organized
Experience & Education:
2-4 years of experience in sales development/customer success/interfacing/engagement role
Strong communication skills
Saas Experience Preferred
Any Bachelor's degree
CCNA certification preferred
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.
References
Visible links
- https://spaces.cisco.com/
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.