Job Information
Marriott Assistant Front Office Manager - Franchised in San Francisco, California
Job Number 24080809
Job Category Rooms & Guest Services Operations
Location San Francisco Marriott Fisherman's Wharf, 1250 Columbus Avenue, San Francisco, California, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Crestline Hotels & Resorts. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Description
POSITION PURPOSE
The Assistant Font Office Manager will assist in the planning, direction, coordination and execution of all activities
and personnel within the front office departments to include: front desk, bell/door, PBX, concierge (if applicable).
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable
Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Job Requirements
Essential Functions Statement(s)
Understands and abides by all safety protocols.
Willingly embrace last-minute changes in direction and unexpected changes in operational plan.
Performs other duties as assigned.
Maintain positive guest relations at all times.
Ensure front office staff and management is properly trained to standards and able to carry out the
operations of each department.
Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are
authorized and budgeted.
Establish standards for personnel performance and customer service.
Review work procedures and operational problems to determine ways to improve service, performance, or
safety.
Provide Leadership / Mentoring to Front Office staff.
Maintain complete knowledge of all Front Office department policies/service procedures.
Maintain complete knowledge of: all hotel features and services, all room types, rates, special package and
promotions, daily arrivals / departures / room availability, scheduled in-house group activities.
Complete daily walk-through of Front Office department areas observing the following and instruct
designated personnel to rectify any organization deficiencies:
Staffing – numbers, appearance, attitude
Operational cleanliness and maintenance
Service – appearance, merchandising, attitude
General crispness, quality and consistency of operation
Storage areas – organization, cleanliness, inventories and care of equipment
Review and respond to daily operational demands as it relates to the hotel.
Prepare weekly, monthly, quarterly and yearly departmental financial and payroll forecasts.
Monitor security of public areas of the hotel.
Establish par levels for supplies and equipment.
Provide training, development, professional discipline, and positive support for all department employees
to ensure qualitative standards and growth, depth and development.
Create and maintain a quality, professional work environment.
Assist in the performance appraisal process by providing performance related feedback to the department head.
Anticipate guests’ and employees’ needs and respond promptly. · Promote positive guest relations at all times. · May conduct pre-shift meetings to review information pertinent today’s business.
Pay and Benefits
- Pay range: $68,000.00-$75,000.00 Annual.
This company is an equal opportunity employer.
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