Job Information
TEKsystems Patient Service Representative in San Ysidro, California
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Description:
Must be able to handle 60-80 incoming calls!
• Answering phones to respond to inquiries made by patients, vendors, insurance
companies and other medical facilities.
• Efficiently and actively provides excellent customer service by properly greeting,
listening, assisting, directing, and closing each call.
• Re-scheduling patient appointments as required via telephone calls, SMS or
messages received thru our Patient Portal
• Screening and routing patient calls to other departments efficiently, insuring accurate
registration, appointment scheduling and follow-up appointment scheduling in EMR
• Taking clear and accurate messages on behalf of patients when completing an
internal communication template.
• Responding to patient’s questions and needs by editing, canceling, and rescheduling appointments as necessary according to clinic protocols.
• Maintains a good working relationship and effective communication both within the
department and with other departments for the benefit of the patient.
• Demonstrates knowledge and understanding of programs and services.
• Adheres to current department productivity and quality assurance requirements.
• Other duties as assigned.
Skills:
Customer service, Medical Terminology, Call Center
Additional Skills & Qualifications:
-1 year of experience in customer service, call center or in a healthcare setting
-Exceptional phone manner
-Excellent interpersonal and communication skills
-Ability to type 35 wpm with 90% accuracy.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.