Job Information
Scotiabank Director HR, GBS DR in Santo Domingo Este, Dominican Republic
Director HR, GBS DR
Requisition ID: 201192
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose
The Director of Human Resources of GBS DR, is primarily responsible for providing insightful and detailed information to the business regarding the HR processes. Working with the senior management team of the Global Business Services Centre, and the HR head assigned in Colombia; the position will contribute to the success and profitability of these business units by building and maintaining a workforce that is skilled, motivated, capable and committed to delivering business units strategies, support the employee relations, promoting the centre as an employer of choice and developing and implementing short and long term strategies, plans, policies and programs, ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.
Accountabilities
Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Working with the senior management team of business units to develop short- and long-termbusiness strategies. In conjunction with the General Manager, VPs/Directors, HR determine the major HR implications of these strategies and plot the course to enhance the business success through new and innovating HR ideas.
Define and develop the corresponding HR tactics to support the business strategies ensuring that all actions fit with the overall HR goals and objectives of the company. The incumbent will be supporting the functions related to people management like: HR Administration, Recruitment, Hiring, Onboarding, Training, Learning, Development, Performance Management, Payroll, Employee Relations, Labour Relations, Engagement, Recognition Programs, and others.
Maintain an awareness of emerging trends and best practices in HR and liaise with HR peers, both within and outside of Scotiabank and Global Business Services to ensure policies and procedures stay current and market competitive.
Monitor current HR practices within business units to ensure they continue to adhere to guidelines established by Corporate HR and reflect the values articulated by the Scotiabank group, as well as the local legal requirements in Dominican Republic.
Act as an Advisor to business units by providing advice guidance and/or coaching on sensitive confidential and complex HR issues.
Provide strong leadership to motivate individual and team performance: exhibiting an ability to listen, negotiate and communicate goals; share knowledge, experience and responsibility when dealing with employees in order to create a drive to be the best; recognizing development needs in relation to business objectives, and being familiar with developmental goals relative to employment equity and taking a proactive approach in achieving results.
The incumbent leads a large (25+) group of HR professionals in the central department. The incumbent is responsible for coaching, guidance and development of the team members. He or she is also responsible for ensuring that the unit is staffed and that performance expectations are met by the members of the team.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Position: Director, HR / GSGlobales / Operations
Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.
Reporting Relationships
Primary Manager:
(include secondary Manager if applicable)
Functional Report General Manager, GBS DR
Matricial Report, SVP Corporate Functions Human Resources
Direct Reports:
Senior Managers, Managers in the HR, Recruitment, Training, and ER functions, Labour Relations function, and others.
Shared Reports (solid/dotted if applicable):
Dimensions
This position is going to have in charge a group of 25+ employees in the HR GBS.
This position will service approximately more than +3000 employees in the Global Business Services company.
Multiple additions to the operation each month/year.
Education / Experience / Other Information (include only those that are specific to the role)
The incumbent should possess an MBA with an emphasis on HR, or equivalent work experience.
Certified Human Resources Professional (CHRP) designation is an asset.
+10 years of experience in Human Resources, ideally in a financial institution and/or Shared Services operations or Business Process Outsourcing companies, and/or financial services.
Deep understanding of the International environment, operations, and should be versed in the regulatory environments of the countries that are going to be placing their operations in Dominican Republic.
The incumbent must have the skills and experience to identify and take action on issues that included recruitment, career and leadership resource planning, performance management, project management, total compensation plans and employee relations programs:
Sound knowledge of HR policies and related philosophies.
Strong business acumen competency to align both business objectives and HR strategies with corporate goals to maximize shareholder value
Good understanding of the diversity programs that affect each of the serviced entities.
Strong diagnostic skills followed by good ability to evaluate options/alternatives and develop solutions/recommendations for solutions to complex and multi-dimensional problems/issues.
Solid negotiation and influencing skills to work with both the line management and the Global HR policy groups.
Strong project management skills and effective execution skills to ensure successful delivery/implementation of special initiatives, products, processes and policies.
High orientation and commitment with the people and leadership skill that inspires to the action.
The incumbent should have deep analytical and problem-solving skills, and needs strong communication and influencing skills to deliver tough messages to the business line. Due to the cross-border management of Country Customers in the HR Services Centre, the incumbent also needs to possess cross-cultural sensitivity and strategic influencing skills.
Due to the level and large groups, the incumbent is going to be responsible, is a must to have high levels of team management, leadership, and assertive communication.
Fluency in Spanish and English is required.
Working Conditions
Physically stationary - primarily phone, meetings, computer based
Periodic speaking occasions, presentations, etc.
Considerable stress due to managing multiple tasks, conflicting priorities and deadlines.
I have reviewed and understand the key accountabilities of my role.
Employee:
Primary Manager:
Signature:
Signature:
Date:
Date:
Location(s): Dominican Republic : Azua : Azua || Dominican Republic : Dajabón : Dajabón || Dominican Republic : Duarte : San Francisco de Macorís || Dominican Republic : Espaillat : Moca || Dominican Republic : La Altagracia : Higüey || Dominican Republic : La Romana : La Romana || Dominican Republic : La Vega : La Vega || Dominican Republic : María Trinidad Sánchez : Nagua || Dominican Republic : Monseñor Nouel : Bonao || Dominican Republic : Peravia : Baní || Dominican Republic : Puerto Plata : Puerto Plata || Dominican Republic : Samaná : Las Terrenas || Dominican Republic : Samaná : Samaná || Dominican Republic : San Cristóbal : San Cristóbal || Dominican Republic : San Cristóbal : San Cristóbal || Dominican Republic : San Juan : Aguadilla || Dominican Republic : San Juan : Bayamón || Dominican Republic : San Juan : Caguas || Dominican Republic : San Juan : Carolina || Dominican Republic : San Juan : Fajardo || Dominican Republic : San Juan : Guaynabo || Dominican Republic : San Juan : Hato Rey || Dominican Republic : San Juan : Manatí || Dominican Republic : San Juan : Mayaguez || Dominican Republic : San Juan : Ponce || Dominican Republic : San Juan : San Juan || Dominican Republic : San Juan : San Juan || Dominican Republic : San Juan : San Juan de la Maguana || Dominican Republic : San Juan : Trujillo Alto || Dominican Republic : San Juan : Vega Baja || Dominican Republic : Santiago : Santiago || Dominican Republic : Santo Domingo : Santo Domingo || Dominican Republic : Santo Domingo : Santo Domingo Este || Dominican Republic : Santo Domingo : Santo Domingo Norte || Dominican Republic : Sánchez Ramírez : Cotuí || Dominican Republic : Valverde : Mao
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.