FirstBank Jobs

See Better. Live Better.

Bausch + Lomb (https://www.linkedin.com/company/bausch-&-lomb/life/?lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_jobs%3BiDTLM8%2FGQOOvNfSffmfStg%3D%3D) is fully committed to protecting and improving the vision of millions of people around the world - from birth and at every stage of life. Our mission is simple but powerful: to help you see better for a better life ("See better. Live better"). As one of the best-known and most respected eye care brands in the world, we offer the widest and best range of eye health products, including contact lenses and lens care products, pharmaceuticals, intraocular lenses and other eye surgical products. Our highest priority is the well-being of our target group. By listening to our customers and patients, by continuously refining our innovative side, by acting on the basis of integrity and excellence, we strive to earn the trust of our partners and stakeholders. Over the past 170 years, Bausch+Lomb has grown into a global leader in innovation and quality. Our talented and motivated colleagues are constantly inventing new materials, developing new technologies and ultimately delivering new innovations that help people see better for a better life

The role

As an Order Management Specialist you represent the Customer and proactively co-ordinate all aspects of the supply chain and logistics to deliver optimum performance and ensure we meet stated and agreed service levels and/ or terms and conditions of supply. Making sure the Customer is being heard is a must.

In this role the Order Management Specialist works in the Export Team ‘hands on’ on daily Export Management activities, is responsible for follow up on the right Logistics and Service priorities in the Supply Chain and the rest of the organization to meet or exceed the Customers of B+L regarding Order Management, after Sales including complaint handling and inbound reporting for distribution department.

The OM Specialist is seeking opportunities in and outside the organization to improve processes to enhance the service to the Customer.

The Order Management Specialist works in the Export Order Management Team and is responsible to make sure the execution of the Export Orders from our logistics center to the Distributors in the Middle East and North Africa region. (70%)

The Order Management Specialist executes specific tasks for the Distribution department regarding daily KPI monitoring and Inbound files. (30%)

Main activities/responsibilities

• Supporting the sales team

• Ensuring accurate order management from ordering to final invoicing and booking of the shipment.

• Provide hands on pro-actively information, feedback and support regarding Logistics Services to the customer.

• Taking ownership of customer enquiries through to completion including resolving issues quickly and efficiently in a courteous and ethical manner.

• Capture, report, escalate and ensure timely response and resolution to all service and product complaints.

• Management of inventory (Demo, Loans, Bundling for capital equipment)

• Provide hands on standardized professional communication in writing and spoken to internal and external customers regarding support of all processes in Supply Chain.

• Focus maximize to Customer Experience

Qualifications

• HBO, focused on Logistics, international business or Sales

• 2 or more years’ experience in working a Customer Service Team in an international setting with high focus on After Sales, process improvement and Customer Satisfaction, preferably in a Supply Management and/or Warehousing/Distribution setting

• Knowledge MS Office (req)

• Knowledge and experience with international Business and Order Management Processes (Pref Peoplesoft/ Salesforce)

• Incoterms

• Letter of Credits

• Knowledge of products and competitor landscape in EMEA for eye care business

• Languages: Dutch, English fluently, (Pref French/ Arabic fluently)

• Highly Customer Focused

• Good communicator in writing and verbal

• Hands-on

• Disciplined in regard to follow up and administration tasks

• Analytical

• Good builder of relationships

• Creative

• Team Player

• Self-starter

Offer

• Full-time contract.

• Opportunities for professional growth and development.

• Collaborative and inclusive work environment.

• Employment contract for 12 months.

• Competitive salary.

• 8% holiday pay.

• 13th month.

• 25 days of leave.

• Travel allowance for commuting. Full public transport coverage.

• Participation in pension scheme.

• Free contact lenses from Bausch+Lomb

Apply

We would like to receive a curriculum vitae and motivation letter from candidates who fit the profile.

Culture

Trust, mutual respect and ethical behavior are essential to relationships with our professional eye care partners, our clients, our employees and our investors. In these relationships, we must conduct business according to the highest ethical standards - always ensuring that our conduct is in accordance with the letter and spirit of Company policies, laws and regulations - and with good business judgment. Through Bausch + Lomb's Code of Business Conduct and Ethics, we publicly commit every employee to the highest standards of business conduct and ethics - complying with laws, avoiding conflicts of interest, defeating competition ethically, meeting our business objectives properly, treat our diverse employees fairly and with respect, and maintaining a safe and healthy work environment for all employees. Every Bausch + Lomb employee has an obligation to conduct business in an ethical manner.

Acquisition by agency`s or interim candidates is not appreciated.