FirstBank Jobs

General Purpose: Under general supervision of the Assistant Director, this role performs and oversees administrative support and research activities, such as specialized recordkeeping, data entry, database management, scheduling and meeting support, and direct project support across various programs. Specific job goals, objectives and tasks are established for each employee as part of the annual evaluation and work plan process. The statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties and skills required. Job Duties and Responsibilities: Processes incoming requests for assistance that are submitted via a web form and forwards the requests to appropriate personnel or departments. Assists Median Household Income Survey Team with outgoing surveys/mailings, tracking incoming responses, maintaining records and reporting. Prepares correspondence, reports, minutes, agendas, memos, forms, directories, resolutions, and other documents and communications from drafts, recordings, or verbal instruction as requested. Schedules meetings and trainings; arranges logistics if needed for employees. Creates, processes, and tracks vouchers for expenses. Answers incoming telephone calls, determines purpose of calls, and forwards calls to appropriate personnel or department, ensuring professional telephone etiquette. Returns calls, records, and delivers messages, or transfers calls to appropriate team members. Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements; follows up on discrepancies. Schedules department events and activities. Attends meetings and takes minutes as requested. Creates and revises presentations for professional staff as requested. Establishes, maintains, and updates files, databases, records, and other documents; develops and maintains data, and performs routine analyses and calculations in the processing of data for recurring internal reports. Uploads and downloads project progress documentation. Assists field staff with submission of progress reports and required documentation. Conducts research to resolve operational questions or issues as requested. Acts as back-up for reception desk and emergency coverage. Performs other related duties as assigned. Supervision Exercised: No supervisory responsibilities. Minimum Qualifications and Necessary Requirements: EDUCATION: High School Diploma or GED. LICENSE/CERTIFICATION: Valid driver's license and proof of insurance that meets the minimum requirements ($100,000/$300,000) of RCAC corporate liability policy. EXPERIENCE: One year of administrative experience. Proficient computer skills with Microsoft Office programs. Or equivalent combination of education and experience can meet minimum qualifications. Must pass a criminal background investigation prior to employment. Knowledge, Skills, and Abilities: Skill with personal computers, including cloud computing and Microsoft Office Knowledge of modern office practices, procedures, and equipment. Knowledge of planning and scheduling techniques. Organizing and coordinating skills. Customer service skills. Ability to provide meeting minutes in a timely manner Ability to create, compose, and edit written materials. Ability to make administrative and procedural decisions and judgments. Ability to gather data, compile information, and prepare reports. Ability to carry out instructions furnished in verbal or written format. Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels. Ability to maintain confiden