Job Information
Northwest Center Amazon Spheres - Guest Experience Team Member for Northwest Center Services in Seattle, Washington
The Amazon Spheres are a place where employees can think and work differently surrounded by more than 40,000 plants from the cloud forest regions of over 30 countries.
As a Guest Experience Team Member, you are excited to share what you learn (about plants, architecture, amenities, campus policies), you greet every guest, engage in conversations, and make everyone feel welcome. You are an active listener who connects people to information that meets their needs, answer questions they didn't even know they had, and adds excitement and curiosity to their day. You will succeed in this role if you communicate with enthusiasm, passion and energy.
An individual who is successful in this role will not only have an eagerness to impact the guest experience, but also be committed to the team they work with. This requires proactively communicating with fellow staff on information and coverage for the space, gauging when the space is busy and adapt where staff support is needed, and supporting the check in process and line control. Being present, on time, and managing your schedule is key to the overall team's success.
Location: Seattle
Schedule: Full-Time - Must be available to work a flexible schedule and work hours of operation to include weekends. Hours of operation are 8:50am-5:50pm Monday- Friday, and on select Saturdays. Schedules may vary due to operating hours
Starting Wage: *$22.95 per hour | Full Wage Range:* $22.95 - $27.22 per hour
*What we can offer: *
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Company-Provided Orca Pass -- Unlimited use
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer here:?http://www.nwcbenefits.com/{rel="nofollow"}
Key responsibilities
Provide a positive experience through engagement, information sharing and appropriate conversation by greeting all visitors in a friendly, warm, professional and courteous manner and ensure all standard operating policies and procedures are followed
Anticipate guest and visitor needs by constantly evaluating environment and customers for cues
Maintain situational awareness and close observation of each visitor and proactively help as necessary for a successful visit
Act as the point of reference for guests & Amazon employees who need assistance or information
Help resolve any escalations with guests and visitors in a professional and polite manner
Acquire and maintain relevant knowledge of the plant life in the Spheres highlighting unique plants in the space. Be prepared to offer insight and speak to the concept, timeline and design of the Spheres
Execute operational assignments during scheduled shifts while actively engaging with visitors and answering questions
Cross trained to assist at the front desk during special events, high-traffic periods, or on an as-