Job Information
TEKsystems Bilingual Customer Service Representative in Seattle, Washington
REMOTE ONLY IN THE STATE OF WASHINGTON.
This is a remote call center role for a large healthcare organization in Washington. We are seeking bilingual candidates who have a background within healthcare and call center settings. If that's you, please apply! We'd love to set up a call.
Description:
• Provide first call resolution by responding accurately and courteously to member and provider inquiries regarding benefit interpretation, eligibility, accessing care through plan providers and other related issues under Washington Apple Health, Cascade Select Plans and other products as offered by Community Health Plan of Washington.
• Document inquiries, complaints, and other data in computer database in an accurate, clear, and timely manner.
• Meet attendance and call quality standards.
• Perform all functions of the job with accuracy, attention to detail and within established timeframes.
• Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion
Additional Skills & Qualifications:
Must Have:
Bilingual (Spanish, Vietnamese, Mandarin, Russian, Cantonese) - Spanish biggest focus
6+ months of medical terminology/healthcare insurance experience
Nice to Have:
Bilingual call center experience
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.