Job Information
Amazon Program Manager II, Selling Partner Dev Services in Seattle, Washington
Description
The Amazon Selling Partner Developer Services team is hiring for an experienced Developer Health Program Manager to drive and enhance compliance with program policy requirements to mitigate Selling Partner API (SP-API) related Selling Partner and Developer risk. This position will play an integral role in managing both internal and external facing risk programs, building and maintaining relationships with internal stakeholders, reviewing data analytics to make informed decisions, and providing feedback to strengthen policies across a global team. The PM will work closely with Selling Partners, Developers, and Global Partner teams, as well as Legal Counsel and Tech teams to develop and support the continuous improvement of risk operations tools and resources.
A successful candidate will have:
• Relevant program management experience driving business workflow improvement.
• Excellent written and verbal communication skills with a customer focused, detail driven, and professional demeanor.
• A passion for delivering results and building trust with internal and external stakeholders.
• A consistent track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.
• A proven ability to meet tight deadlines and prioritize workload.
Key job responsibilities
• Develop and continuously improve a global SP-API risk operations program with collective feedback from cross-functional stakeholders
• Work closely with internal tech development teams to improve customer experience of internal risk operations tools and resources
• Develop and monitor stakeholder performance against applicable key performance indicators
• Review data analytics from KPIs to provide guidance to make informed decisions on process or program improvements
• Develop, integrate, and implement standardized tech and program solutions to increase compliance while reducing burden on associate workload
About the team
The Spectrum Data Access Qualification team owns the access management of Developers seeking Selling Partner API (SP-API) access through the Developer Profile and 3P listing experience within the Selling Partner Appstore. We aim to protect the "front door" while also providing a world class Developer experience. We maintain a uniform risk compliance bar for all Developers that makes access attainable based on need through an assessment process that is familiar and easy to use. Developers with access face continued scrutiny to validate their use and need for their access.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
Basic Qualifications
3+ years of program or project management experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Preferred Qualifications
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.