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Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now. PSE'sOperations Solutionsteam is looking for qualified candidates to fill anopenTechnical Training Program Managerposition! Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process. Cover Letter Requested If you would like to be considered for this position, please submit a cover letter with your application. Job Description This position will first be located in Georgetown, and later will transition to Puyallup with the build of PSE's Operational Training Center. The position will help maintain/update the Gas Worker Training Program, as well as help coordinate the build out of new programs for Gas Operations. The individual in this role is responsible for managing and applying subject matter knowledge to assist with and contribute to the design, development, measurement of impact, and maintenance of scalable learning solutions for ongoing training programs and targeted business initiatives. They are assigned training programs that require highly technical, field/systems, and/or compliance-related knowledge or a high-level experience developing such content. They will produce learning solutions from end-to-end and are hands-on during deployment, engagement of stakeholders, and during the feedback loop. This individual will own their training program(s) from start to finish and they will partner with internal training stakeholders (e.g. instructional designers, and training analysts) and business stakeholders (e.g. operations managers and supervisors) to ensure employee development and performance standards and objectives are identified, defined, and met. They will also leverage unique subject matter expertise to transform the technical content provided by business units into comprehensive training modules that focus on continuously improving operational critical thinking skills and system knowledge. Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety. Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations. Job Responsibilities Utilize expertise to manage highly technical training programs and projects bound by complex compliance, IT, and/or safety requirements using industry best practices such as ADDIE or SAM models to design training curricula and define program/project life cycle. Engage with stakeholders, evaluate business problems, and conduct needs and root-cause analysis exercises to identify training opportunities. Prioritize program roadmaps to manage multiple programs concurrently. Create and manage the communication strategy for promoting and reporting program/project strategy, priorities, risks, and status of the programs/project. Manage and maintain vendor partners, delivery media, and eLearning applications for scale and ease. Manage training content/updates on SharePoint, LMS, and shared drives. Equip and mentor contract or corporate subject matter experts to deliver training. Capable of delivering instructor-led training, if necessary. Develop training solutions that are supported by data and objective reasoning. Be a performance improvement consultant - Use your consultative skills to build training and development programs that will meet the business' needs, produce the intended result and improve business performance. Understand PSE's business and the market in which it operates. Understand the mission and goals of PSE, Operational