Job Information
Xylem LCS Service Manager in Shah Alam, Malaysia
Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
This position is responsible for the Lifecycle Services orders & performance of the Territory assigned. The incumbent is responsible for the efficiency of the service production team in meeting the order & sales budget, also to maintain records for the filing of reports and for data entry.
Preparation of warranty claims and the maintenance of a safe and tidy work shop environment, consistent with ESH & QA requirements are also responsibilities of this position.
Manage the Testing and Commissioning prior to Defect Liability Period
Work with Project and other functions on the solutions for Monitoring & Control development
Develop technician training plan for technician grading and development
The incumbent is accountable for the implementation and execution of the plan in cooperation with the local Sales and Service organization and held accountable for driving cost saving initiatives and margin goals together with the local Sales Management.
Ensure to meet customer level of service requirement which contribute more service sales.
Track service utilization and service efficiency.
Ensure the Service Request is serviced, well maintained and quick to respond to customer needs.
The incumbent is responsible for receiving and signing in repair and service work orders for pumps, processing service and repair quotations, allocating jobs for repair or service, emergency service work and other duties as required by the branch for which the incumbent has the competencies.
Provide timely and accurate advice and support to staff on workshop and product related issues, both orally and in writing where required.
Other duties as required/determined to assist the functionality of the branch
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.