FirstBank Jobs

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6499390

Definition & Essential Functions:

\"The Department of Leisure & Library Services has several Customer Service Representative positions in various locations, and the City of Sierra Vista reserves the right to change the schedule and/or location to accommodate the needs of the Department.\"\ \ Under immediate supervision, greets visitors, answers telephones, and provides customer service support for City activities and services.

FLSA status: Non-Exempt.\ \ Essential functions included in the job description may include tasks, knowledge, skills, and other characteristics. The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.

APPLICANTS MUST BE ABLE TO WORK FLEXIBLE HOURS TO INCLUDE MORNING, EVENING AND WEEKEND SHIFTS. RECREATION FACILITIES ARE OPEN FROM 0530-2000 AND INCLUDE HOURS ON SATURDAY AND SUNDAY.

Tasks:

• Receives telephone calls, answers questions, provides information, transfers calls, and takes messages;
• Announces visitors;
• Processes registrations for community classes, trips, sports activities, and reservations; maintains calendars for the Leisure Services Department and maintains back-up files for reference;
• Receives money for fees, provides receipts, balances, and makes daily deposits;
• Works special event food booths;
• Provides typing and clerical support for department personnel;
• Assists in inputting payroll.
• Processes reservation for City recreation facilities;
• Processes requisitions, and checks requests and petty cash disbursements;
• Assists citizens by listening and responding to their inquiries and complaints;
• Initiates and maintains client service records;
• Maintains financial records of activities and events as assigned;
• Reserves City vehicles for department staff;
• Completes facility request forms for use of public schools;
• Records and transcribes minutes of committee meetings;
• Assists in setting up for special events;
• Types and distributes mass mailings and flyers;
• Distributes incoming mail;
• Aids in setting up, tearing down, and handling financial tasks for special events.

Knowledges, Skills & Other Characteristics:

Knowledge of:

• Department policies, procedures, and schedules of activities.
• Basic office procedures and practices.
• Municipal service rates, cycles, and procedures.
• The City of Sierra Vista\'s policies, procedures, standards, and software for fiscal services.
• City policies, procedures, and organizational functions.
• General City operations, functions, and services.

Skill in:

• Maintaining records and accounts.
• Cashiering.
• Greeting and receiving visitors and telephone callers.
• Establishing and maintaining effective working relationships with City staff, customers, and the public.
• Communicating effectively, orally and in writing.
• Working in a multi-tasking environment.
• Using office equipment, including personal computer, computer terminal, calculator, telephone, fax, and copier.
• Multitasking.
• Using department appropriate software.

Qualifications:

• High School diploma or GED required.
• Two (2) years experience in general office, cashiering, or customer service.
• Must possess and maintain a valid Arizona driver\'s license.
• Must be able to work a flexible schedule to include nights and weekends.

The City of Sierra Vista provides an equal employment opportunity (EEO) for all persons regardless of race, color, sex (to include lesbian, gay, bi-sexual, or transgendered (LGBT)), age, religion, national origin, disability, marital status, or genetic information. T e City of Sierra Vista complies with applicable state and local laws governing nondiscrimination in all employment activities.\ \ The City of Sierra Vista complies with the American\'s with Disabilities Act (ADA) and will provide reasonable accommodation for qualified individuals with disabilities. Requests for reasonable accommodation during the recruitment or hiring process must be sent to the Human Resources Department.**