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Account Manager

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Date:May 22, 2024

Location: Singapore, Singapore, SG, 138567

Company: IFF Family of Companies

Job Description

FOCUS

As Account Manager, Beverages and Dairy, you will manage existing accounts and new accounts. The role will be part of Nourish commercial team to drive Beverages and Dairy category sales and pipelines in Singapore and Malaysia, with the goal to ensure growth and new business wins. The role will see you effectively collaborate with team in sales, customer service, category leaders, innovation creation and design (IC&D), product management and marketing.

This position is Singapore based and will report into Sales Leader Beverages, SEA.

HOW YOU WILL LEAD AND CONTRIBUTE

• Contribute to the growth, profitability, and enhancement of the IFF branding by managing relationship and providing effective regular customer communication to ensure an interface between the customer and IFF in understanding and translating their needs and requirements.

• Communicate and promote the Beverages and Dairy Industry SEA IFF Product portfolio to Customers.

• Management of designated customers and partner distributor by forecasting, sampling, providing price quotations, price negotiation, following up of customer queries and handling of customer complaints - in accordance with IFF’s procedures to deliver the expected customer sales service.

• Ensure that project briefs and deliverables are meeting customers requirement and timeline; Ensure that customers and company are updated on the project progress related to product promotion.

• Identify new business opportunities and Initiate innovation or proactive activities to create pipelines at existing and new accounts. Capture these opportunities in CRM and convert them into new sales to gain market share profitably for the company.

• Monthly updating of customer call reports, opportunity management segmentation data, competitive information, and keep relevant internal stakeholders informed to optimize business opportunities

• Provide a timely and accurate Activity Report to the Sales Leaders for inclusion in the SEA reporting requirements to effectively measure progress against agreed plans and to identify opportunities for continuous improvement.

• Work cooperatively with peers and leaders to ensure personal and company sales targets and performance measures are achieved and team-based culture fostered.

• Build account plans with the commercial, technical and product management team to identify opportunities and action plans for business growth.

• Maintain customer information and database related to the accounts.

• Partner with operation team and customer service team to ensure customer satisfactions in term of services and supply.

Job Requirements

WHAT YOU WILL NEED TO BE SUCCESSFUL

• Bachelor degree in Biochemistry, Food Science, Food & Nutrition, Food Technology or any other relevant industry.

• At least 5-8 years experience in B2B sales and account management experience in flavors industry, food ingredients or food manufacturing.

• Ability to assimilate commercial and/or technical information and communicate effectively to both customers and/or IFF team members

• Experience and knowledge in Beverage and dairy, ideally well connected in the industry.

• Proven track-record in account development and delivered growth in sales and pipelines.

• Demonstrated “can do” attitude, positive approach to problem solving and flexible in being able to prioritise multiple tasks. Proven ability to prioritise and meet deadlines.

• Able to work with a team from multiple functions in a B2B environment.

• Demonstrate the respect for people.

• Effective communication skills in English language both verbal and written.

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more…