FirstBank Jobs

We are looking for network engineer that focusing on technical troubleshooting and break-fix activity. Candidates are also expected to have certain level of programming skillset (DEVOPS) to help us innovate ways to scale with automation and operational improvements.

Responsibilities:

Provide Technical Support for Citibank’s global network with a focus on network infrastructure in:

• 85% ‘Break/Fix’ support of standard enterprise Cisco Internetworking Technology solutions

• 15% ‘Break/Fix’ support for Internetworking technology infrastructure solutions such as

Load Balancers (F5 and Citrix) Juniper Routers Arista Switches VoIP Appliances WiFi /Wireless communications support Other small pockets of both new and legacy internetworking technologies managed by Citi Networks

Provide timely response to phone calls into the Technical Support hotline from internal colleagues within CTI, Citi business clients, vendors, and others.

Coordinate conference calls to conduct in depth technical reviews on ongoing incidents

Major Incident Support:

• Represent on conference calls for business impacting incidents which may or may not be due to a failure in networks managed technology infrastructure

• Drive major incident conference calls as a representative of networks through consistent, professional, and highly assertive communication

• Maintain focus and poise for the duration of the major incident support cycle and work through all challenges with a results-oriented attitude and relentless focus on enhanced customer service through rapid incident resolution

• Collaborate with Networks SMEs, SDMs, Vendor Support Teams, etc, with the goal of aligning all parties towards achieving incident resolution as quickly as possible

• Communicate with networks Management to provide frequent status updates regarding the technical issue, status of the remediation efforts, and ongoing business impact

Qualifications:

• Bachelor’s/University degree or equivalent experience

• 3+ years of experience in providing network operations supporting a network with 1000+ nodes.

• NOC (Network Operations Center) experience or large financial institution network operation/implementation experience is highly preferred.

• Intermediate level working knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, VPN, etc)

• Experience in supporting Load Balancers, DNS, DHCP.

• Good knowledge of network protocol analysis using industry standard toolsets such as Wireshark capable of performing in-depth packet capture analysis.

• Good working knowledge following routing protocols: BGP, OSPF, RIP, Multicast

• Good working knowledge of IPSLA probes, EEM Applets, application specific network performance analysis, and TCP/IP optimization mechanisms for maximizing application performance across enterprise networks

• Good working knowledge of common security threats facing enterprise networks including DDOS (Distributed Denial of Service) and various defensive mechanisms and threat mitigation strategies.

• Industry certifications includes: CCNA, CCNP,ITIL, and etc.

• Good knowledge in SDWAN technology.

• Automation skills in Python, shell, bash, and/or other languages

• Experience with Puppet, Ansible, or other automation frameworks

This role may require you to work rotating Day Shifts; a 12hour Follow-the-Sun Model (ie. No night shifts. Shift Rotation includes working on some Weekends and Public Holidays)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

#LI-Hybrid

Job Family Group:

Technology

Job Family:

Infrastructure

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.