Job Information
Amazon Senior Customer Solutions Manager in Singapore, Singapore
Description
Amazon Web Services, an Amazon.com Company, has been the world’s leading cloud provider for more than 17 years with the most mature, comprehensive, and broadly adopted cloud platform. We have over 200 fully featured cloud services, managed from 99 availability zones within 31 geographic regions across the globe. Millions of customers in over 240 countries - from the fastest growing start-ups to the largest enterprises, through to leading government agencies - all place their trust in Amazon Web Services to power their infrastructure, and deliver innovation.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Key job responsibilities
• You will be an AWS evangelist and influence your customers to allocate the appropriate resources to achieve their goals
• Your technical expertise and operational excellence will influence your team’s decisions and help us drive secure and robust customer solutions
• You will be responsible leading complex, large scale, IT/technical/engineering programs, and drive cross-team(WW included) communication and solution building
• You will also possess customer facing skills, and strong capability communicating in both English and Mandarin, that will allow you to represent Amazon well within targeted customers' environment
• You will need to assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
AWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team.
Basic Qualifications
7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Strong written and verbal communication skill in English and Mandarin
Preferred Qualifications
PMP certification, or SCRUM/Agile, SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar
Direct experience implementing AWS/cloud services
Strong listening skills; demonstrated ability to ask effective questions