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The Student Services Advisor provides administrative, academic, and social support to adult learners in an assigned program. Student guidance is provided from initial inquiry through enrollment, with ongoing support provided to increase engagement, retention, and improve student outcomes. Programs take place in the evenings, Monday – Thursday.

TYPICAL DUTIES

• Conduct intake orientations and assessments for incoming students, including speaking assessments for English language learners

• Facilitate benchmark assessments for enrolled students

• Ensure program-specific testing is completed, recorded accurately, and communicated to stakeholders in a timely manner

• Support enrolled students to improve student experience and retention through referrals to community services when barriers prevent students from meeting their educational or employment goals

• Assist in the documentation associated with High School Equivalency transcripts, including the scheduling of GED testing for individual students

• Ensure accurate collection of all student information and maintenance of new student records

• Maintain accurate data on students to facilitate effective communication and remain in compliance with various regulatory agencies

• Conduct periodic reviews of student confidential files and work to correct any missing or incorrect information

• Provide education verification letters for students, following internal procedures and privacy guidelines

• Conduct regular audits of assessment and other required documentation to ensure compliance of NYSED standards and regulations

• Support instructors and program staff as needed to maintain accurate student data and files

• Participate in at least 14 hours of professional development annually through the Regional Adult Education Network, plus additional staff development days

• Support all programs by providing occasional substitute instructional support

• Maintains all safety standards as mandated by the BOCES 2 organization

• Other duties as determined by the Director of BOCES 2 CWD

• Report directly to the Director of BOCES 2 CWD

• Flexible schedule; programs take place in the evenings, Monday – Thursday 5:30- 8:30pm

• Primary location at CWD WEMOCO Campus, 3589 Big Ridge Road, Spencerport NY 14559

• Requires periodic travel to multiple locations within Monroe County

Job Qualifications

Required

• Bachelor’s degree in education, human services, counseling, psychology, or a closely related field OR commensurate experience in a related field

• Strong interpersonal and communication skills

• Organized and skilled in data-tracking and record-keeping

• Proficient with professional soft skills, ability to communicate clearly with diverse populations, and work independently and as a team member

• Experience working with English language learners

• Willingness to acquire Adult Education Certification (details below), if not already certified in Adult or K-12 education

  Preferred

• 2-4 years related work experience, including experience working with individuals with barriers to employment

• Awareness of Rochester area community programs and social services

• Work experience in adult education preferred, but not required.

Application Deadline:06/30/2024

Job Number: CWD/AdEdLitStudSvs-5/30/24